Grocery Lead

Meijer; New Albany (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Weekly pay

Scheduling flexibility

Paid parental leave

Paid education assistance

Team member discount

Development programs for advancement

Job summary

Meijer in New Albany, IN is seeking a customer-focused team member to ensure a seamless shopping experience at the checkout and throughout the store, delivering friendly service and accurate transactions.

You will engage with customers and peers, coach others, and help maintain Meijer standards in safety, quality, and community engagement while supporting store goals and a positive work environment.

Qualifications

• Passion for customer service and engagement.
• Excellent verbal and written communication.
• Retail or customer service experience preferred.
• Able to lift, carry, push, pull, bend and twist while handling product.

Responsibilities

• Engage customers to provide an exceptional shopping and checkout experience.
• Communicate with team members and assign daily work tasks.
• Mentor and coach other team members to meet customer service and sales goals.
• Assist with training new team members and cross-training high-potential talent.
• Support department scheduling to improve team engagement, service, and store profitability.
• Ensure product freshness by monitoring rotation and dating policies.
• Guide the team in safety compliance and 200% accountability.
• Lead ordering, receiving, stocking, pricing, and product displays where applicable.
• Promote an inclusive Meijer culture, valuing diversity and inclusion.

Skills

Customer service

Communication

Retail experience

Mentoring

Team collaboration

Influencing others

Problem solving

Attention to detail

Job description

As a family company, we serve people and communities. When you work at Meijer, you're provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family - take care of your career and your community!

Meijer Rewards

• Weekly pay
• Scheduling flexibility
• Paid parental leave
• Paid education assistance
• Team member discount
• Development programs for advancement and career growth

What you'll be doing:

• Engaging peers to provide the best possible shopping experience for our customers including an exceptional checkout experience.
• Communicating with team members and assigning daily work tasks.
• Mentoring and coaching other team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards and team members have completed required trainings.
• Supports training new team members/cross-training high potential talent, providing peer coaching on job responsibilities/standards to positively impact team member productivity.
• Working with leadership on department schedule writing to focus on team member engagement, improving customer service, store sales and profitability.
• Ensuring freshness of products by closely monitoring execution of rotation and dating policies.
• Guiding the team in compliance with food safety standards and regulations and working in a safe manner aligning to 200% accountability.
• Leading team members to ensure ordering, receiving, stocking, pricing, and product display are completed, where applicable.
• Actively creating an environment that supports the Meijer culture, including valuing Diversity, Equity, and Inclusion.
• Operating a register and cash handling when needed.
• Operating powered equipment, where applicable.
• Participating in period end inventories, where applicable, to help achieve goals.
• May be required to act in Lead capacity in other departments throughout the store
• This job profile is not meant to be all inclusive of the responsibilities of this position. You may perform other duties as assigned or required.

What You Bring with You (Qualifications):

• Passion for customer service with total engagement that conveys approachability to customers and fellow team members.
• Initiates interactions with customers and peers.
• Excellent verbal and written communication
• Retail or other customer service experience preferred
• Creative thinking skills
• Ability to influence others
• Ability to quickly build rapport and gain customer confidence to create repeat business
• Ability to lift, carry, push, pull, bend and twist while handling product
• Experience executing plans
• Positive influence to create a strong team environment.
• A commitment to fostering an inclusive environment where all team members and vendors feel valued and supported.