Service Internal Project Manager

Philips International; United States; On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

PTO

401k match

HSA

Stock purchase plan

Education reimbursement

Job summary

Philips is seeking a Service Internal Project Manager to guide critical service programs and projects, aligning with business process experts and functional leaders. You will oversee scope, budget, resources, timelines, risks, and quality while driving cross-functional ERP/CRM implementations and PMO development.

You will mentor junior project managers and service innovation engineers, translate complex needs into actionable plans, and collaborate with senior leaders to set priorities and drive

Qualifications

• Minimum 8+ years in project/program management.
• Experience with ERP/CRM implementations in healthcare or tech.
• Medical Device or regulated environment preferred.

Responsibilities

• Lead high-impact service programs and projects from initiation to delivery.
• Develop project plans and manage scope, budget, and timelines.
• Coordinate cross-functional teams across ERP/CRM implementations.
• Mentor junior project managers and service engineers.
• Drive process improvements and quality compliance.

Skills

Project management

Program management

Agile methodologies

Stakeholder management

Cross-functional collaboration

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree

Master's degree

Tools

ERP systems

CRM applications

Job description

Job Title Service Internal Project Manager Job Description As Service Project Manager, you will lead critical service programs and projects, partnering with Business Process Experts, functional leaders, and subject matter experts to develop and implement standardized processes while addressing IGTD-specific needs. You will drive cross-functional alignment, process improvements, quality compliance, and PMO development while mentoring junior project managers and service innovation engineers.

Your Role:

Lead high-impact service programs and projects, managing scope, budget, resources, timelines, risks, and quality to ensure successful delivery. Develop comprehensive project plans and ensure alignment with organizational priorities. Lead cross-functional teams through the implementation and integration of ERP or CRM applications, coordinating resources and deliverables across multiple projects. Collaborate with senior leaders and stakeholders to establish priorities and drive execution. Build strong relationships across functions and business units, using communication, influence, and stakeholder management skills to drive alignment without direct authority. Translate ambiguous or complex needs into clear, actionable plans. Identify risks, issues, and opportunities for process improvement, developing practical solutions that improve efficiency and service delivery. Apply strong analytical and problem-solving skills while working independently and taking ownership of outcomes. Drive best practices in program and project management within a complex, matrixed enterprise environment.

Experience in field service or customer service is preferred, along with the ability to think creatively and pragmatically.

You're the right fit if:

You have a minimum of 8+ years of experience with Bachelor's OR A minimum of 5+ years of experience with Master's in areas such as Project Management, Program Management, Agile Methodology or equivalent. Medical Device (regulated environment) preferred. You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together:

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is an office-based role.

About Philips:

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details:

The pay range for this position in (CA or MA) is $130,200.00 -$208,320.00 The pay range for this position in (MN) is $123,000.00- $195,000.00. The pay range for this position in (CO) is $116,250.00 - $186,000.00. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

• Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more.

Details about our benefits can be found here.

Additional Information:

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Plymouth, Cambridge, San Diego or Colorado.

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

At Philips, we believe that every human matters.

As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation.

The people who work here share our passion and are motivated to bring this purpose to life.

For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners.

Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health.

Together, we deliver better care for more people because we believe that every human matters.

That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views.

When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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