District Service Manager - Imaging Systems (Field: Orange County CA)

Philips International; Orange (CA); On-site; USD 131,000 - 208,000; Full time

Benefits offered by this job

Generous PTO

401k

HSA

Stock purchase plan

Education reimbursement

Annual incentive bonus

Sales commission

Long-term incentives

Job summary

Philips in California seeks a District Service Manager for Imaging Systems (Orange County). You will lead a team of Field Service Engineers, recruit and onboard staff, and drive regional plans to meet revenue targets and customer satisfaction.

The role requires 5+ years of leadership, a background in diagnostic imaging or healthcare tech, and a proven ability to grow a profit/loss business. Expect cross-functional collaboration and travel.

Qualifications

• Minimum 5+ years of leadership experience in service delivery or operations.
• Diagnostic imaging or healthcare technology background preferred.
• Proven track record of growing revenue and managing a profit/loss business.
• Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or equivalent (9+ years experience).
• Strong leadership, teamwork, mentoring, and communication skills.

Responsibilities

• Recruit, onboard, and retain top talent for field service teams.
• Drive service and business strategies to achieve customer loyalty and revenue growth.
• Own full P&L and develop regional business plans.
• Collaborate with sales, operations, and support to balance growth and customer satisfaction.
• Ensure regulatory adherence and high Net Promoter Score.

Skills

Leadership

People management

Strategic planning

Communication

Customer focus

Education

Bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or related field

Equivalent combination of education and 9+ years experience

Job description

Job Title District Service Manager - Imaging Systems (Field: Orange County CA) Job Description As a District Service Manager, you will lead and manage a team of Field Service Engineers for Imaging Systems customer services, participating in the development and implementation of strategic and tactical plans to achieve annual revenue targets from core business and value-added services. Your team will be responsible for customer satisfaction, performing to maintain and enhance the image of Philips in the local marketplace.

Your role:

Recruit, onboard, and integrate new hires while developing and retaining top talent. Foster a culture of integrity, communicate business strategy, and build a productive, customer-focused team environment. Drive business and service strategies to achieve customer loyalty and manage relationships with regional sales. Implement customer-focused solutions, ensure Net Promoter Score excellence, and adhere to escalation processes. Build and execute the region's business plan aligned with strategy and goals while driving operational performance and compliance. Partner with Business Operations to boost efficiency, delegate metrics, and ensure regulatory adherence. Own and drive financial results (full profit/loss responsibilities) for the region while developing a business plan focused on growth and productivity. Work cross-functionally to manage risks and identify growth opportunities. Prioritize and execute strategic and tactical initiatives to balance revenue growth, productivity, and customer satisfaction. Focus on customer retention, service price realization, and increasing contract capture rates by collaborating with sales teams. Collaborate with various internal stakeholders (business line management, field sales distribution channels and management, administrative functions, technical innovation, and support services) to meet the needs of a diverse customer base.

You're the right fit if:

• You’ve acquired 5+ years of direct and/or indirect experience in leadership within service delivery, service operations, or another related field.
• Diagnostic imaging or related healthcare technology background highly preferred.
• Your skills include solid experience managing a profit/loss business and the ability to develop and implement strategic initiatives to generate growth in revenue; ability to create competitive strategies and plans.
• You have a bachelor’s degree in Business Management, Engineering, Health Science, Architecture, or other related field of study OR equivalent combination of education and above listed experience (9+ years).
• You have excellent leadership, teamwork, influencing, mentoring, coaching, and interpersonal skills; excellent analytical, organization, and time management skills; effective communication skills including demonstrated stand-up presentation skills, group facilitation, and ability to effectively interact with customers.

You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

• Travel for business and operate a company motor vehicle/drive (must maintain licensure and comply with fleet policy).
• Approximately 60% travel across the specified geography required.
• Occasional overnight stays and travel by air and/or train may be required.
• Work in an office/home office and/or remote setting, as well as in a hospital/healthcare environment; adhere to requirements.
• Work flexible hours.
• Wear all required personal protective equipment.
• Lead/supervise others.
• Comply with vendor credentialing.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. This is a field role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. Learn more about our business. Discover our rich and exciting history. Learn more about our purpose. Learn more about our culture.

Philips Transparency Details

The annual pay range for this position in CA is $131,000 to $208,000. This role also includes company fleet/car, training, and advancement opportunities. The actual base pay offered may vary depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered.

• generous PTO
• 401k (up to 7% match)
• HSA (with company contribution)
• stock purchase plan
• education reimbursement and much more

• annual incentive bonus
• sales commission
• long-term incentives

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. For this position, you must reside in or within commuting distance to Orange County, California. This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace. At Philips, we believe that every human matters. As a global health-tech leader, we focus on improving people’s health and wellbeing through meaningful innovation. The people who work here share our passion and are motivated to bring this purpose to life. For more than 130years, we have been creating technologies and innovations that improve people’s lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That’s why we’re taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other’s views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

It is the policy of Philips to provide equal employment and advancement opportunities to all qualified employees and applicants for employment without regard to race, color, religion, sex, pregnancy/childbirth or related medical conditions, age, ethnic or national origin, sexual orientation, gender identity or expression, physical or mental disability, genetic information, citizenship status, veteran or military status, marital or domestic partner status or any other characteristic protected by law.

As an equal opportunity employer, Philips is committed to fostering a culture where all are treated with respect and professionalism.

To ensure reasonable accommodations for individuals protected by Section503 of the Rehabilitation Act of1973, the Vietnam Veterans' Readjustment Act of1974 and TitleI of the Americans with Disabilities Act of1990, applicants that require accommodation in the job application process may contact888-367-7223, option5, for assistance.

Philips is an Equal Employment and Opportunity Employer including Disability/Vets and maintains a drug-free workplace.

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