Service & Installation Manager

Compass Group USA; Exton (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Retirement Plan

Job summary

Compass Group USA's Canteen unit is seeking a Service Support Manager to oversee installation support operations for new and existing customer locations, ensuring equipment is prepared, scheduled, installed, and serviced efficiently. This role leads a team of technicians responsible for vending machines, kiosks, cameras, coffee machines, ice machines, coolers, and other food service equipment.

The ideal candidate is a strong leader with excellent organizational, scheduling, and problem-solving

Qualifications

• 3+ years of leadership experience managing service, installation, field operations, or technical support teams.
• Strong organizational and time-management skills.
• Ability to multitask, prioritize, and pivot quickly in a dynamic environment.
• Experience scheduling field technicians and managing service operations.
• Proficiency in Outlook and Excel, including basic reporting and scheduling.
• Strong communication, interpersonal, and customer service skills.
• Technical aptitude to understand equipment installation and service processes.
• Experience coaching, training, and developing employees.

Responsibilities

• Manage all installation support activities for new and existing customer accounts.
• Oversee equipment preparation, staging, testing, and deployment for installations.
• Coordinate installations of vending machines, kiosks, cameras, coffee machines, ice machines, coolers, and food service equipment.
• Create and manage technician schedules using Outlook and Excel while adjusting priorities as business needs change.
• Ensure adequate weekend and on-call technician coverage.
• Monitor work orders, service requests, and technician activity through service management systems.
• Serve as the primary escalation point for installation and service-related issues.
• Collaborate with operations, logistics, warehouse, and customer service teams to ensure successful installations.
• Track productivity, service levels, and operational performance metrics.
• Maintain accurate records, reports, and schedules.
• Lead, coach, train, and develop a team of service and installation technicians.
• Recruit, interview, hire, and onboard new team members.
• Conduct performance evaluations and provide ongoing feedback.
• Promote a culture of accountability, safety, teamwork, and excellent customer service.
• Address performance concerns and administer corrective action when necessary.

Skills

Leadership

Planning & scheduling

Microsoft Outlook & Excel

Communication

Customer service

Technical aptitude

Team development

Tools

Microsoft Outlook

Microsoft Excel

Job description

Compass Group USA's Canteen unit is seeking a Service Support Manager to oversee installation support operations for new and existing customer locations, ensuring equipment is prepared, scheduled, installed, and serviced efficiently. This role leads a team of technicians responsible for vending machines, kiosks, cameras, coffee machines, ice machines, coolers, and other food service equipment.

The ideal candidate is a strong leader with excellent organizational, scheduling, and problem-solving