Service/Install Technician

State Chemical; Indianapolis (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in cleaning solutions is seeking an Installation Technician to manage and complete installations. This role offers competitive pay, a solid benefits package, and opportunities for advancement in a growing environment. You'll coordinate installs, manage schedules, and ensure quality while interacting with customers and technical support teams.

Benefits

Generous PTO

Medical, dental, vision benefits

401(k) matching up to 3%

Tuition assistance

Qualifications

• Preferred previous warewashing/laundry experience.
• Ability to operate assigned vehicles according to corporate fleet policy.
• Exceptional customer service skills are required.

Responsibilities

• Manage installs in the assigned region.
• Ensure availability of equipment and products before installation.
• Maintain contact with technical support from vendors.

Skills

Mechanical aptitude

Customer service

Problem troubleshooting

Ability to lift up to 60 lbs

Education

High school diploma

Job description

Are you a hands-on person with maintenance experience?

Are you mechanically inclined and like to make repairs?

Are you tired of long hours in your role with no chance for financial rewards or advancement?

State Cleaning Solutions, a division of State Industrial Products, is a rapidly growing sales and service provider. We serve the hospitality and healthcare marketplace by designing, implementing and maintaining cleaning and sanitization programs. Our customers include restaurants, hotels, care homes and institutions among many others. State Cleaning supplies the equipment and chemicals needed to ensure customer and guest satisfaction, then backs up our programs with an extensive 24/7 service network.

WHAT'S IN IT FOR YOU:

We have a dedicated crew of more than 700+ innovative and dedicated employees. Here are a few reasons why we’d make a great team:

• Career Opportunity. We are a high growth company with excellent opportunities for advancement. Our training and development programs prepare you for growth and advancement.
• Work-life balance. We work a typical Monday-Friday 8a-4p work day with a rotating on-call schedule. Take a well-deserved break on us, and enjoy time with your family and friends with generous PTO.
• Benefits and Perks. We offer competitive pay, as well as an excellent benefits package that includes medical, dental, vision, 401(k) matching up to 3%, long term disability, and tuition assistance.

POSITION SUMMARY:

State Cleaning Solutions, Installation Technician is responsible for coordinating and completing required installs for the assigned district. This position will also support warehouse inventory initiatives and service call support.

POSITION RESPONSIBILITIES:

• Manage Installs in the assigned region
• Take installation requests from the manager for the district and record them for follow-up
• Ensure equipment and product is available prior to install to complete installs in one stop
• Control the quality of all installations including equipment, product and support material installations, i.e. wall-charts, MSDS, order guides, etc.
• Manage Install schedule and assigned workflow
• Assist in inter-district coverage when needed
• Assist in inventory control and ordering
• Submit asset movement forms for all inventoried equipment being installed
• Utilize our handheld device software for all parts, equipment and products delivered
• Improve technical knowledge of machines and equipment
• Maintain contact with technical support from vendors
• Maintain equipment manuals and encourage access by all reps
• Assist with other service issues as assigned
• Respond to service requests from reps and supervisor
• Maintain all company-issued equipment, vehicles, etc
• Other duties as assigned
• Must be able to work flexible hours as needed

EDUCATION, SKILLS & ABILITIES:

• Preferred previous warewashing/laundry experience
• High school diploma
• Ability to operate assigned vehicles according to corporate fleet policy
• Proven ability to sell value added products
• High degree of mechanical aptitude (Plumbing, electrical, mechanical)
• Efficient at problem troubleshooting and resolution
• Exceptional customer service skills and interface
• Must be able to lift up to 60 lbs.

EOE Statement: State Industrial Products is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.

ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact our Human Resources Department.