Service & Install Technician

Paycom - ATS; Concord (NC); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan with company matching

Paid time off

Job summary

Paycom - ATS is seeking a Service & Install Technician to perform preventive maintenance and on-site repairs of carwash equipment, including electrical and PLC systems. The role includes training customers and assisting with new equipment installations under light supervision.

Candidates should have 3–5 years in the field, be proficient with MS Office, read electrical diagrams, and communicate clearly with customers and distributors.

Qualifications

• 3–5 years relevant field experience.
• Proficient in MS Office (Excel, Word, Outlook, PowerPoint).
• Excellent written and verbal communication.

Responsibilities

• Performs preventive maintenance on equipment.
• Troubleshoots chemical, mechanical, electrical, and PLC equipment.
• Provides on-site technical training for customer personnel.
• Assists in installation of new carwash equipment.
• Maintains tools and on-site equipment; ensures safety and compliance.
• Interfaces with customers and company personnel to ensure clear communication.

Skills

MS Office proficiency

Excellent communication

Electrical diagrams comprehension

Troubleshooting

Tools

MS Office

Job description

Summary:The Service & Install Technician is responsible for equipment maintenance and repair, and for documenting related repairs and services. This position also recommends changes in systems, programs, and equipment to improve reliability, increase capability, and/or reduce customer costs. The field service technician performs the following duties in the field with minimal supervision and coaching.Roles & Responsibilities:Performs periodically scheduled and preventive maintenance on equipment as assigned by Dispatch.Responsible for accurately troubleshooting chemical, mechanical, electrical, and electronic equipment, PLC controllers and power supplies.Performs diagnostic analysis.Provide sound technical assistance to all customers and distributors.Provide on-site technical training for customer personnel pertaining to use, operation, and maintenance.May assist in the installation of new carwash equipment.Performs repairs and corrects malfunctions as necessary.Modifies or updates equipment when required.Maintains tools, test equipment, and materials in a professional manner.Maintains all company owned and leased equipment in proper condition.Operate vehicle in a safe and courteous manner, while obeying local laws and regulations.May work with processes that are unique or peculiar to customer needs.Involved in the problem-solving process regarding customer complaints.Interfaces with customers and related company personnel to ensure effective communication and dissemination of information required in establishing superior customer service.Keep abreast of new developments and innovations leading to improved departmental and company performance.Accurately perceives information from others.Assures appropriate flow of information and reports matters clearly, concisely, and accurately.Job Requirements:Education & Experience3-5 years relevant field experience.Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.Functional/Technical Knowledge, Skills & Abilities:Proficient in MS Office products (Excel, Word, MS Outlook, MS PowerPoint)Requires technical knowledge and ability to develop improved methods for fulfilling responsibilities.Excellent communication skills (written and verbal) are a must.Ability to read and comprehend documents and follow simple instructionsAbility to read and understand electrical diagramsUnderstanding of OLC controllers, low voltage control circuits and three-phase powerPhysical Requirements:Ability to lift and/or move up to 50 lbs.Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.Prolonged periods of sitting.Maintain professional appearance and grooming standards as outlined.Benefits & PerksHealth & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.Retirement: 401(k) plan with company matching to help you build long-term wealth.Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance.Supplemental Plans: Voluntary accident and critical illness insurance.Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.