Service Insights Specialist

Northern-Illinois-Food-Bank; Geneva (IL); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Travel reimbursement

Job summary

Northern Illinois Food Bank seeks a Service Insights Specialist to onboard and train agencies on Link2Feed and Vivery, delivering clear guidance and ongoing support. The role emphasizes field visits, data quality, and strong relationships with member agencies across Northern Illinois.

The position requires travel throughout the service area, plus on-site training and documentation responsibilities. This full-time role is based in Geneva with frequent travel.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Ability and willingness to travel regularly throughout Northern Illinois for on-site trainings, agency visits, and implementation support.
• Experience providing technical support and training for software applications.
• Strong customer service and problem-solving skills.
• Experience managing data in spreadsheets, databases, or online systems, including entering, reviewing, cleaning, and interpreting information for accuracy and completeness.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Excel, Outlook, Word, and Google Workspace.
• Ability to work effectively with multicultural, multigenerational, and remote teams.
• Fluency in Spanish preferred but not required.

Responsibilities

• Deliver onboarding, training, and user guidance for Link2Feed, Vivery, and other Service Insights platforms.
• Document onboarding progress, action items, and implementation updates in designated tracking systems.
• Collect, manage, and maintain Agency Agreements, User Agreements, and other required onboarding documentation.
• Respond to user support requests by helping agency staff, volunteers, and neighbors navigate platform questions and resolve issues.
• Provide virtual and in-person technical assistance to member agencies and platform users.
• Conduct regular on-site visits to member agencies to provide training, technical assistance, implementation support, and relationship management.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Data management

Training delivery

Multicultural collaboration

Spanish language (preferred)

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Outlook

Word

Google Workspace

Job description

Job Details

Job Location: Geneva, IL 60134

Salary Range: $50,484.00 - $53,639.00 Salary/year

Who We Are:

Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.

Our Commitment to Diversity, Equity, and Inclusion:

Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.

The Opportunity:

Northern Illinois Food Bank seeks a motivated candidate to join our team as a Service Insights Specialist, Supporting the organization's mission by enabling agencies to successfully utilize Service Insights programs and platforms. This is a people-centered training and implementation role for someone who can teach software clearly, support data quality, and guide agency staff and volunteers through new technology with patience and confidence. This role focuses on onboarding, in-person & virtual training, user support, data management, and ongoing relationship-building for platforms such as Link2Feed (L2F) and Vivery. This position is highly field-based, spending approximately three to four days per week on-site at member agency locations throughout Northern Illinois, while contributing to broader network engagement and service delivery initiatives as organizational priorities evolve.

This Full-Time position is based out of our West Suburban Center (Geneva) location, with frequent travel throughout our service area.

Duties and Responsibilities:

• Deliver onboarding, training, and user guidance for Link2Feed, Vivery, and other Service Insights platforms.
• Document onboarding progress, action items, and implementation updates in designated tracking systems.
• Collect, manage, and maintain Agency Agreements, User Agreements, and other required onboarding documentation.
• Respond to user support requests by helping agency staff, volunteers, and neighbors navigate platform questions, resolve common user-level issues, and understand when concerns should be escalated.
• Provide virtual and in-person technical assistance to member agencies and platform users.
• Conduct regular on-site visits to member agencies to provide training, technical assistance, implementation support, and relationship management across the Food Bank's service area.
• Support agency account management, navigation, reporting, and general platform utilization within Service Insights systems.
• Monitor data integrity concerns, flag compliance-related issues, and support reporting requirements.
• Build and maintain positive relationships with member agencies, partners, and neighbors while delivering responsive and effective support.
• Perform other related duties and/or responsibilities as assigned or required.

Why Join Us:

• Make a Difference: Every Role at Northern Illinois Food Bank directly impacts the lives of those we serve.
• Flexible Work Environment: We Value work-life balance and support flexible work models.
• Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, travel reimbursement and more. This starting range for this position is $50,484 - $53,639/annually, based on skills and experience.
• Growth Opportunities: Invest in your career with professional development, career mapping, and leadership training.
• Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

QualificationsWho You Are:

• Bachelor’s degree in a related field or equivalent experience
• Ability and willingness to travel regularly throughout Northern Illinois for on-site trainings, agency visits, and implementation support
• Experience providing technical support and training for software applications
• Strong customer service and problem‑solving skills
• Experience managing data in spreadsheets, databases, or online systems, including entering, reviewing, cleaning, and interpreting information for accuracy and completeness
• Strong interpersonal and communication skills
• Ability to document processes and communicate solutions clearly
• Proficiency in Microsoft Excel, Outlook, Word, and Google Workspace
• Ability to work effectively with multicultural, multigenerational, and remote teams
• Fluency in Spanish preferred but not required

Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.