Field Service Insights Trainer & Onboarding Lead

Northern-Illinois-Food-Bank; Geneva (IL); Hybrid; USD 50,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Travel reimbursement

Job summary

Northern Illinois Food Bank seeks a Service Insights Specialist to onboard and train agencies on Link2Feed and Vivery, delivering clear guidance and ongoing support. The role emphasizes field visits, data quality, and strong relationships with member agencies across Northern Illinois.

The position requires travel throughout the service area, plus on-site training and documentation responsibilities. This full-time role is based in Geneva with frequent travel.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• Ability and willingness to travel regularly throughout Northern Illinois for on-site trainings, agency visits, and implementation support.
• Experience providing technical support and training for software applications.
• Strong customer service and problem-solving skills.
• Experience managing data in spreadsheets, databases, or online systems, including entering, reviewing, cleaning, and interpreting information for accuracy and completeness.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Excel, Outlook, Word, and Google Workspace.
• Ability to work effectively with multicultural, multigenerational, and remote teams.
• Fluency in Spanish preferred but not required.

Responsibilities

• Deliver onboarding, training, and user guidance for Link2Feed, Vivery, and other Service Insights platforms.
• Document onboarding progress, action items, and implementation updates in designated tracking systems.
• Collect, manage, and maintain Agency Agreements, User Agreements, and other required onboarding documentation.
• Respond to user support requests by helping agency staff, volunteers, and neighbors navigate platform questions and resolve issues.
• Provide virtual and in-person technical assistance to member agencies and platform users.
• Conduct regular on-site visits to member agencies to provide training, technical assistance, implementation support, and relationship management.

Skills

Customer service

Problem solving

Communication

Interpersonal skills

Data management

Training delivery

Multicultural collaboration

Spanish language (preferred)

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Excel

Outlook

Word

Google Workspace

Job description

Northern Illinois Food Bank seeks a Service Insights Specialist to onboard and train agencies on Link2Feed and Vivery, delivering clear guidance and ongoing support. The role emphasizes field visits, data quality, and strong relationships with member agencies across Northern Illinois.

The position requires travel throughout the service area, plus on-site training and documentation responsibilities. This full-time role is based in Geneva with frequent travel.