Service Inside Sales

EMCOR Group, Inc.; San Jose (CA); Hybrid; USD 62,000 - 83,000; Full time

Benefits offered by this job

Health coverage

Telehealth

Life insurance

Paid time off

On-site gym

Career development

Job summary

Air Systems, Inc. is seeking a Service Inside Salesperson to support the Service Department by preparing repair proposals, coordinating quote approvals, procuring parts, and moving accepted quoted work through the service workflow.

This role serves as a key link between customers, field personnel, vendors, purchasing, accounting, and dispatch to ensure quoted work is accurate, approved, scheduled, documented, and completed within customer expectations.

Qualifications

• High School Diploma or GED required.
• Minimum 5 years of HVAC service dispatch, inside sales, service coordination, or related experience.
• Proficiency with Microsoft Office, including Excel and Word.
• Excellent oral and written communication skills.
• Excellent customer service skills with ability to communicate clearly with customers and internal teams.

Responsibilities

• Prepare and process customer proposals for HVAC service repairs, quoted work, and related service opportunities.
• Review notes, scope, and photos to develop accurate repair quotes.
• Coordinate with field personnel to verify scope, labor needs, materials, and site conditions.
• Identify exclusions and assumptions to reflect in quote language.
• Track open, pending, approved, and completed proposals to maintain visibility.
• Coordinate with Purchasing to order and track materials for accepted quoted work.
• Ensure dispatch has complete job information before scheduling.
• Provide backup support and assist the Service Team Manager as needed.

Skills

HVAC service dispatch experience

Proposal & quote preparation

Microsoft Office (Excel/Word)

Excellent communication

Customer service

Organization & attention to detail

Education

High School Diploma or GED

Tools

Corrigo

Job description

About Us

We offer complete, single-source facility solutions. Our offerings include commercial MEP solutions, sheet metal construction, preventive maintenance and service, building automation, energy management, and more.

Job Summary

Air Systems, Inc. is seeking a Service Inside Salesperson that supports the Service Department by preparing repair proposals, coordinating quote approvals, procuring parts and materials, and moving accepted quoted work through the service workflow. This role serves as a key link between customers, field personnel, vendors, purchasing, accounting, and dispatch to ensure quoted work is accurate, approved, scheduled, documented, and completed within customer expectations.

#airsys

Essential Duties & Responsibilities

Proposal & Quote Preparation

• Prepare and process customer proposals for HVAC service repairs, quoted work, and related service opportunities.
• Review technician notes, job documentation, photos, andscopeinformation to developaccurateand complete repair quotes.
• Communicate with field personnel to verify scope, labor needs, materials, equipment requirements, site conditions, and customer expectations.
• Identifyexclusions, customer-supplied materials, warranty considerations, lead times, or assumptions that must be clearly reflected in quote language.

Customer Follow-Up & Quote Tracking

• Track open, pending, approved, declined, and completed proposals tomaintainvisibility of quoted work status.
• Follow up with customers on outstanding proposals and provide updates on pricing, lead times, recommended repairs, and next steps.
• Maintain professional quoted-work customer service throughtimelycommunication,accurateinformation, and clear documentation.
• Escalate urgent customer concerns, aging quotes, orapprovaldelays to the Service Team Manager as needed.

Vendor, Parts & Material Coordination

• Communicate with vendors, manufacturers, and suppliers toidentifyparts, obtain pricing, confirm availability, and validate lead times.
• Coordinate with Purchasing to order and track materials for accepted quoted work.
• Monitor material status and communicate delays or changes that mayimpactscheduling or customer expectations.
• Work with drivers,warehouse, technicians, and vendors to supporttimelyreceiptand delivery of materials.

Accepted Quote Processing & Work Order Handoff

• Process customer approvals and enter accepted proposals into theappropriate accounting, service, or work order systems.
• Coordinate with Dispatch to schedule approved quoted work based on technician availability, skillset, customer priority, and material readiness.
• Ensure dispatch has complete job information, approved scope, customer contacts, site requirements, materials status, and quoted labor assumptions before scheduling.
• Maintainaccuraterecords of approvals, purchase information, quote revisions, and customer communication.

Reporting, Metrics & Operational Support

• Run and review weekly reports on outstanding, approved, and completed quotes to help ensure work progresses within customer expectations.
• Meet or exceed annual goals for quote volume, follow-up activity, accepted proposals, backlog management, and quoted-work completion support.
• Use customer, vendor, compliance, safety, backflow, and other operational portals as needed to support quoting, documentation, and service requirements.
• Provide backup phone support during overflow periods andassistthe Service Team Manager with service-related initiatives, reporting, and administrative support.

Role Requirements

• Ability to manage multiple priorities, deadlines, and quote follow-up activity in a fast-paced service environment.
• Strong attention to detail when reviewing scope, pricing, materials, customer approvals, and system entries.
• Ability to communicate effectively with customers, technicians, vendors, dispatch, purchasing, accounting, and management.
• Professional judgment to recognize whenquotelanguage, scope gaps, customer-supplied materials, or field information require clarification beforeproceeding.
• Flexible, team-oriented approach with willingness to support phones, reporting, and general service department needs during peak periods.

Performance Expectations (Key Metrics)

The Dispatcher is expected to meet the following standards:

• Proposal Accuracy: Quotes are complete, clear, and supported by verified scope, material, labor, and pricing information.
• Follow-Up Consistency: Outstanding proposals are reviewed andfollowed up onregularly to reduce delays and improve customer response.
• Quote Conversion Support: Accepted proposals are processed promptly and handed off with complete information for scheduling and execution.
• Material Readiness: Parts and materials for approved quoted work are ordered, tracked, andcommunicatedtimelyto minimize schedule disruption.
• Documentation Quality: Quote status, approvals, notes, customer communication, and system entries areaccurateand current.
• Customer Communication: Customers receive professional, proactive communication regarding proposals, approvals, material lead times, and next steps.
• Team Coordination: Dispatch, technicians, purchasing, and management receive timely information needed to complete quoted work efficiently.

Qualifications

• High School Diploma or GEDrequired.
• Minimum 5 years of HVAC service dispatch, inside sales, service coordination, technical support, or closely related service department experience.
• Proficiencywith Microsoft Office, including Excel and Word.
• Excellent oral and written communication skills.
• Excellent customer service skills with the ability to communicate clearly and professionally with customers and internal teams.
• Strong organization, follow-through, problem-solving ability, and attention to detail.
• Comfortable learning software systems, service platforms, accounting systems, and customer/vendor/operational portals.

Preferred Qualifications

• Working knowledge of HVAC service workflows, repair quoting, parts identification, work orders, dispatching, and service documentation.
• Familiarity with HVAC systems, common replacement parts, manufacturer/OEM resources, and vendor pricing processes.
• Experience using service management or dispatching software such as Corrigo or similar platforms.
• Experience supporting maintenance agreements, recurring service work, quoted repairs, or customer portal requirements.

Benefits

• Comprehensive health coverage (medical, dental, vision, prescription).
• Telehealth access and HSA/FSA options.
• Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.
• Generous paid time off, with increases each year + 10 paid holidays.
• On-site employee gym and EV plugs and/or bike commuter benefits.
• Opportunities for professional growth through educational assistance and career development programs.
• A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.

Why Air Systems?

At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. OurStandards of Successreflect the values we uphold in every project:

• Safety First: We care about the safety and well-being of our employees, partners, and clients.
• Teamwork: We work together with respect, integrity, and a shared commitment to excellence.
• Innovation & Growth: We’re always looking for better ways to do things—and we encourage creativity and continuous improvement.

Competitive Salary

$30 - $40 per hour based on experience.

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Affirmative Action Policy

Please review our Affіctive Action Policy.

Geographic Disclosure

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.

At Air Systems, we respect your privacy and protect your personal information. The data you provide during the application process will be used solely for recruitment purposes and kept confidential. We do not share your information with third parties, except as required by law or with your consent.