Service Host - FT

Hollywood Casino Columbus; Columbus (OH); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

401(k) matching

Performance bonuses

Paid time off

Wellness programs

Job summary

Hollywood Casino Columbus is seeking enthusiastic team members who can provide exceptional hospitality and service to guests in our gaming environment. Responsibilities include greeting guests, assisting with hospitality needs, and promoting casino services. Candidates must have strong interpersonal skills, an Associate’s degree, and some experience in guest service.

We offer a starting salary of $18 per hour along with career growth opportunities and a comprehensive Total Rewards package.

Qualifications

• Must be 21 years of age or older.
• Minimum of one year casino guest service experience.
• Ability to interpret written and oral instructions.

Responsibilities

• Greet guests actively engaged in gaming.
• Provide guests with hospitality arrangements.
• Maintain knowledge of casino marketing promotions.

Skills

Basic math skills

Interpersonal skills

Analytical skills

Effective communication

Education

Associate’s degree or equivalent

Job description

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll work in a fast‑paced industry with a diverse team. We support career growth and offer a Total Rewards package that includes wellness programs, medical coverage, 401(k) matching, performance bonuses, and paid time off.

Responsibilities

• Greets guests actively engaged in gaming and assists team members in player identification.
• Provides guests with hospitality arrangements, including rooms, food, beverages, and special requests.
• Maintains knowledge of casino marketing and player development promotions and encourages guest participation.
• Maintains knowledge of credit procedures and encourages appropriate use of credit.
• Creates guest loyalty by engaging guests when on property.
• Assists in resolving guest opportunities and conflicts fairly and equitably.
• Analyzes and coordinates in‑house invitation lists with Manager.
• Enthusiastically supports, actively promotes, and demonstrates superior customer service per department and company standards.
• Attends and aids in coordination of special events.
• Exhibits friendly, helpful, and courteous manner when dealing with customers and coworkers.
• Establishes a direct line of communication with all service departments for caring for high‑value players.
• Maintains confidentiality of player information.
• Provides assistance to the Manager as needed.
• Provides professional representation at internal and external meetings and events.
• Ensures interactions with guests follow the customer service program guidelines.
• Adheres to all Corporate and local policies, procedures, and operating guidelines.
• Ensures compliance with all regulatory requirements and reports potential issues to management.

Qualifications

• Must be 21 years of age or older.
• Associate’s degree (A.A.) or equivalent from a two‑year college or technical school; minimum of one year casino guest service experience, including but not limited to Player Development, Slots, or Table Games.
• Basic math skills: addition, subtraction, multiplication, division, fractions, decimals, rates, ratios, percentages, and interpreting bar graphs.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the public.
• Strong interpersonal skills and ability to resolve problems and conflicts diplomatically.
• Maintain confidentiality and professionalism at all times.
• Ability to write reports and business correspondence.
• Excellent oral and written communication skills.
• Strong analytical skills: identify problems, collect data, analyze, and draw valid conclusions.
• Ability to interpret written and oral instructions.

Equal Opportunity Employer

PENN Entertainment is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination.

Starting Salary

$18 per hour