Service General Manager

Lunova Group; Town of Florida (NY); On-site; USD 140,000 - 210,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Job summary

Lunova Group in Miami, FL is seeking a General Manager - Service to lead Service and Repair operations, driving profitable growth while maintaining a culture of safety and exceptional customer service.

The role oversees branch P&L, collaborates with sales to grow the customer base, and builds lasting relationships with elevator consultants, building owners, and property managers. This leadership position demands strategic oversight and cross-functional collaboration.

Qualifications

• P&L management and operational leadership experience in elevator or related service industries.
• Proven ability to develop teams and manage key customer relationships.
• Strong analytical and financial interpretation skills.

Responsibilities

• Lead Service/Repair branch operations and managers with focus on safety and customer service.
• Manage branch P&L, revenue, gross margin, and budget targets.
• Partner with sales to expand the customer base and opportunities.
• Strengthen service contract retention and key client relationships.
• Lead union and non-union staff while complying with labor agreements.
• Stay current on elevator codes and industry requirements.
• Collaborate with regional and corporate teams to support performance.

Skills

Leadership

P&L management

Customer relationships

Analytical skills

Job description

Are you an accomplished operational leader who excels at developing teams, strengthening customer relationships, and driving profitable growth?

Lunova Group is recruiting a results-driven General Manager - Service to lead our client’s Service and Repair operations within the elevator industry. This role is focused exclusively on the Service and Repair business, with responsibility for driving profitable revenue growth, P&L performance, operational excellence, and customer retention across these two business lines.

The General Manager will oversee all aspects of Service and Repair operations, including sales performance and team development, while building a culture focused on safety, accountability, and strong customer service. This leader will also develop strong relationships with employees, customers, elevator consultants, building owners, and other key partners.

Elevator industry experience is not required. We are open to experienced leaders from related service industries, including HVAC, fire and life safety, mechanical contracting, and building services

What You’ll Do:

• Lead Branch Operations: Oversee Service/Repair branch operations and department managers while fostering a culture of safety, accountability, professionalism, and exceptional customer service.
• Own Financial Performance: Manage branch P&L and ensure Service and Repair operations meet revenue, EBIT, gross margin, and budget targets. Review accounts receivable, credits, write-offs, and problem accounts.
• Drive Profitable Growth: Partner with sales leadership to expand the customer base and identify new Service and Repair opportunities. Track market activity, backlog, outstanding bids, market penetration, volume, and staffing needs.
• Strengthen Customer Relationships: Direct service contract retention efforts and support "at-risk" accounts. Build relationships with clients, elevator consultants, building owners, property managers, and prospects.
• Develop and Lead the Team: Lead, coach, and evaluate union and non-union employees while maintaining compliance with applicable labor agreements.
• Maintain Industry Expertise: Stay current on elevator codes, regulations, products, equipment, and industry requirements.
• Collaborate Across the Organization: Partner with regional and corporate teams across operations, sales, accounting, safety, HR, legal, and labor relations to support branch performance and resolve business needs.

Why Join Our Client?

• Established Miami Market: Step into a well-established branch with a strong market presence, key downtown accounts, and continued growth potential.
• High-Impact Leadership Role: Guide branch strategy, P&L performance, team development, customer retention, and profitable growth.
• Strong Team & Organizational Support: Lead an experienced branch team while partnering with regional and corporate leaders across key business functions.
• Comprehensive Benefits: Access competitive healthcare coverage, a 401(k), and additional employee benefit offerings.

What You’ll Bring to the Team:

• Leadership & Industry Experience: Proven P&L management and operational leadership experience in the elevator, HVAC, fire and life safety, mechanical contracting, or a related technical service industry. Experience leading Service and Repair operations is strongly preferred.
• People & Customer Leadership: Demonstrated success developing teams, managing key customer relationships, and supporting service contract retention.
• Analytical & Technical Skills: Strong problem-solving skills with the ability to analyze data, draw sound conclusions, and interpret financial, operational, and technical information.

Location

This position is based in Miami, FL.

Candidates with experience as a General Manager, Branch Manager, Director of Operations, Service Operations Manager, Regional Manager, District Manager, or in another P&L-focused operational leadership role are encouraged to apply. Backgrounds in elevator services, HVAC, fire and life safety, mechanical contracting, facilities services, building systems, industrial services, and other technical service industries are also highly relevant.