Service Field Technician

Control Solutions Inc.; Michigan; On-site; USD 45,000 - 65,000; Full time

Job summary

Control Solutions Inc. seeks a skilled Field Service Technician to install, maintain, and repair HVAC systems for residential and commercial clients. The role includes supervising building management system components and ensuring on-site safety and quality during service visits.

The ideal candidate has 2+ years in HVAC service, familiarity with Niagara platform protocols, and strong problem-solving and customer-service skills. A valid driver’s license is required for on-site travel.

Qualifications

• High school diploma or equivalent required; HVAC certification or technical training preferred.
• 2+ years of experience in HVAC service, repair, or installation.
• Experience with control systems, Niagara platform (Distech, JCI, Honeywell, Alerton, etc.) preferred but not required.
• Experience with BACnet, Modbus and related protocols.

Responsibilities

• Install, maintain, and repair HVAC systems for residential and/or commercial clients.
• Install, maintain, repair, and supervise site building management systems and components.
• Review job assignments, prepare for site visits, and ensure proper parts are available.
• Submit quotes and complete service tickets; coordinate with service manager for follow-ups.

Skills

Strong communication skills

Customer service

Problem solving

Independent work

Education

High school diploma or equivalent

HVAC certification or technical training

Tools

Distech Niagara platform

BACnet (IP/MSTP)

Modbus

VPN/remote IT basics

Job description

Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The technician will be responsible for installing, maintaining, and repairing

Overview

We are seeking a skilled and customer-focused Field Service Technician to join our team. The technician will be responsible for installing, maintaining, and repairing

heating, ventilation, and air conditioning systems for residential and/or commercial clients. The ideal candidate will have strong technical knowledge, a commitment to safety, and a passion for delivering exceptional service.

Responsibilities

Field technicians directly represent Control Solutions. As such they shall act as per client’s requirements as they are responsible for the installation, maintenance, repair, and general supervision of the site building management system and its components including communication lines, controllers, actuators, system sensors, electrical and networking components.

• Site visit preparation: o Review job assigned.
• Identify any missing parts or needed parts
• If not already arranged, determine if Service Engineer support will be required.
• Check in with customer once arrived
• Checkout with customer before leaving site to ensure all issues are resolved.
• Communicate any unresolved issues with the customer and service manager.
• The customer and service manager will coordinate any necessary return visits.
• Complete service tickets prior to leaving site. Change ticket status accordingly. If

a quote is needed gather all necessary information needed and submit opportunity through ConnectWise

• Contact the office prior to leaving site
• Complete timesheets per CSI policy
• Overtime authorization is required. Notify the service manager prior to exceeding weekly hours.
• Follow all job site and CSI safety regulations
• Computer o Ensure correct program loads / VPNs are installed
• Immediately report issues to the IT Department and service manager
• Participate in oncall rotation for afterhours service calls, as required.

Qualifications

• High school diploma or equivalent; technical school or HVAC certification preferred.
• 2+ years of experience in HVAC service, repair, or installation.
• Experience working on/servicing control systems on the Niagara platform, such as Distech, JCI, Honeywell, Alerton, etc. Preferred, not required.
• Experience working with various protocols, such as BACnet (IP/MSTP), Modbus,

Lon, N2, Etc. Preferred, Not Required.

• Strong understanding of electrical and mechanical systems.
• Excellent problemsolving skills and attention to detail.
• Strong communication and customer service skills.
• Ability to work independently and manage time effectively.
• Must have a valid driver’s license.

Equal Employment Opportunity: Control Solutions Inc. is an equal opportunity employer. We prohibit discrimination based on race, color, religion, sex, national origin, age, disability, genetic information, marital status, sexual orientation, gender identity, citizenship, veteran status, or any other legally protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are treated with respect and fairness.