Service Field Supervisor - Special Projects

Polk Mechanical Company; Grand Prairie (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Polk Mechanical Company in Grand Prairie, TX is seeking an HVAC Service Field Supervisor to lead the Dallas/Fort Worth field team and drive hands-on service delivery at multiple sites.

You will coach and mentor service staff, ensuring safety, productivity, and outstanding customer service while aligning with our teamwork-driven culture. The role emphasizes proactive leadership and responsive service to client needs.

Qualifications

• Leadership and staff development experience preferred.
• Experience coaching and training field service staff.

Responsibilities

• Lead HVAC service field team across Dallas/Fort Worth.
• Coach and mentor technicians, ensuring safety and productivity.
• Ensure exceptional customer service and timely service delivery.
• Coordinate field operations and adapt to changing client needs.

Job description

Service Field Supervisor - Special Projects

Job Category: Field

Requisition Number: SERVI001786

• Posted : July 20, 2026
• Full-Time

Locations

Showing 1 location

Main Office
2425 Dillard Street
Grand Prairie, TX 75051, USA

Description

Are you ready for the next step in your career? Ready to leave your ego at the door and develop your role as a servant leader to the hard working technicians in the field? Do you get excited at the thought of helping a team grow, and fostering a culture of inclusiveness? If so, our Service Field Supervisor may be a good fit for you!

Polk Mechanical Company is expanding in Dallas/Ft Worth through a reputation for high performance and outstanding service. We are looking for a HVAC Service Field Supervisor who will execute hands‑on leadership for our Dallas/Ft Worth Service Department.

POSITION SUMMARY

HVAC Service Manager Primary Interfaces: Polk service employees at all levels Environment: Multi-location: jobsite based business model Pace: constant changing targets and quick turnaround is essential due to shifting priorities, changing client needs and project specifications Demographic diversity: workforce enjoys a wide range of diversification associated with ethnicity, culture, position qualifications, socio-economic background, geographical differences, white & blue collar, etc. Success Factors: Key functional experience needs to include the basics of: Training, coaching, and management of field service staff. Serving as a working supervisor and front line technical advisor to service technician and customers. Maintaining safety and productivity and ensures technicians are meeting customer requirements. Strong interpersonal skills and adept at employee relations: Ideal candidate can handle the wear and tear of a fast‑paced environment with an advanced sense of urgency while maintaining an employee-focused culture. Must be an active listener, servant leader, team-oriented, and demonstrate spatial intelligence in problem‑solving and process implementation while providing exemplary customer service to both external and internal customers. Facilitate compliance and maintain culture focused on customer satisfaction: Ensures that our customer is viewed through the lens of not just one project, but a lifetime of projects. Ensure field technicians are doing whatever it takes to build a relationship based in confidence and success for our customers for life.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.