Service Facilitator/Job Coach

Futures Unlimited; Pontiac (IL); In loco; USD 25.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Life insurance

AD&D

Critical Illness insurance

Vacation

Holidays

PTO

401(k)

Descrizione del lavoro

Futures Unlimited, Inc. is hiring a Service Facilitator/Training Coach to support a designated caseload with on-site skill training and community work-site support. The role collaborates with the Employment Services Team to build community employer relationships and enhance job development efforts.

The position reports to the Director of Business Operations & Employment Services and involves daily documentation, training delivery, and liaison activities within the community.

Competenze

• High School Diploma or GED.
• Minimum 1 year experience working with persons with disabilities.
• Valid Illinois Driver’s License and access to a vehicle during work hours.
• Strong organizational and customer service skills.
• Solid communication and interpersonal skills.
• Ability to process computer data and format/generate reports.
• Advanced Microsoft Office skills such as PowerPoint, Publisher, Excel, and Word.

Mansioni

• Follow CARF, DRS, and DHS guidelines to develop, implement, and review program plans for each individual.
• Document progress and information in individual trainee files.
• Report billable hours monthly to maximize funding and assist in job placements.
• Document SEP and Community Contract Training and support services as required by funding agencies.
• Provide day-to-day skill training and support at community employment sites.
• Assist trainees with job applications, resumes, and interviews to strengthen search efforts.
• Coordinate services with other Employment Services Team members to match community needs.

Conoscenze

Strong organizational skills

Customer service skills

Communication skills

Interpersonal skills

Data processing / reporting

Microsoft Office (PowerPoint,Publisher

Formazione

High School Diploma or GED

Strumenti

Microsoft Office Suite (PowerPoint, Publisher, Excel, Word)

Descrizione del lavoro

The Service Facilitator/Training Coach works on the Employment Services Team providingservice facilitation for a designated caseload and provides on-site skill training and support to trainees atcommunity work sites. The Training Coach will also provide agency based training to individuals served. He/She will be part of the community job development team to assist in enhancing current and develping new
community relationships with employers. This position reports to and is directly supervised by the Director ofBusiness Operations and Employment Services.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities toperform the essential functions.

• Follow CARF, DRS, and DHS guidelines as a service facilitator assuring that program plans are developed, implemented, and reviewed for each individual on designated caseload
• Assure that data is collected and progress and information is documented in individual files for trainees on designated caseload.
• Report billable hours monthly to ensure maximum funding and assist in assuring DRS job placements are met.
• Document SEP and Community Contract Training, support services and service hours through dailynotes, monthly reports and other documentation as required by funding and regulatory agencies.
• Assist in providing specialized classes and work floor training to trainees as developed and scheduled bythe Employment Services Team.
• Provide day to day skill training, reinforcement, assistant and support to individuals at communityemployment sites.
• Advocate, as appropriate, when SEP employees have concerns at the worksite, while encouraging and assisting them to address issues themselves in an appropriate manner.
• Assist in encouraging trainee choice in areas of community integration and support services, and coordinate the provision of services as needed.
• Encourage employee integration at SEP work sites through the development of natural supports of co-workers, supervisors, etc.
• Meet regularly with the Employment Services Team to assure the effective and efficient provision of services.
• Assist trainees with job applications, resumes, interviews, telephone contacts, etc. to strengthen job searchskills.
• Ensure that trainees develop skills and habits, including appropriate dress, which will help integrate them into competitive community employment.
• Work with employers throughout the county to develop community employment for individuals served.
• Act as liaison between community employers and trainees placed in community positions, assisting toresolve any concerns and issues which may arise at the worksite.
• Work closely with other members of the Employment Services Team to assist trainees in location,securing and maintaining community employment.
• Communicate to other team members to assure skills training offered by the agency matches the needs ofthe community employment.
• Other duties as assigned by supervisory staff.

Other Responsibilities

• Serve as a representative of the agency when interacting with customers, adhering to theAgency Code of Professional Conduct.
• Complete appropriate incident reports.
• Attend all required meetings and agency staff meetings.
• Perform other related duties as assigned.

Work Environment

The work environment characteristic described here are representative of those an employeeencounters while performing the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. This job operates in a professional officeenvironment as well as a production area and out in the community at various job sites. This role routiney usesstandard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by anemployee to successfully perform the essential functions of this job. Reasonable accommodations may be made toenable individuals with disabilities to perform the essential functions. While performing the duties of this job, theemployee is regularly required to talk or hear. The employee is frequently requires to walk and use hands. Theemployee is occasionally required to stand, sit, reach, bend and stoop and lift up to 50 lbs. Specific vision abilitiesrequired by this job include close vision, distance vision, peripheral vision and ability to adjust focus.

Qualifications

• High School Diploma or GED
• Minimum 1 year experience working with persons with disabilities
• Must have valid Illinois Driver’s License and access to a vehicle during work hours.
• Strong organizational, and customer service skills.
• Solid communication and interpersonal skills
• Ability to process computer data and format/generate reports.
• Advanced Microsoft Office skills such as PowerPoint, Publisher, Excel, and Word

This position is a full-time, hourly, non-exempt position (35-37.5 hours), Monday through Friday. Thisposition is required to carry an agency cell phone. This individual reports directly to the Director of BusinessOperations & Employment Services.

Benefits: medical, Dental Life, AD&D Critical Illness, Vacation, Holidays, PTO, 401(k)

Futures Unlimited, Inc. is an equal-opportunity provider and employer and does not discriminate on the basis of race, religion, sex, age, national origin, ancestry, marital status, disability, sexual orientation, gender identity, order of protection status, hairstyle, military status or unfavorable military discharge.

Futures Unlimited, Inc. does not discriminate in admission, access to, treatment or employment in programs or activities on the basis of a handicap in violation of section 504 of the Rehabilitation Act.

Futures Unlimited, Inc. is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. Futures Unlimited, Inc. is an equal opportunity provider and employer and does not discriminate on the basis of race, religion, sex, age, national origin, ancestry, marital status, disability, sexual orientation, gender identity, order of protection status, hairstyle, military status or unfavorable military discharge.

The Illinois Health Care Worker Background Check and Agency Policies Act requires that Futures Unlimited, Inc. conduct Criminal Background Checks on all staff. Persons convicted of certain felonies (specified in the Act) are prohibited from being employed in a Direct Care position unless a waiver is granted by the Illinois Department of Human Services. Staff will be checked for any substantial findings of abuse or neglect through the Illinois Department of Public Health Nurse Aid Registry before hire. It is also required that staff take a Pre-Employment Drug Test. Employment is contingent on the results of the Criminal Background Check and the Nurse Aid Registry. You will not be hired if the results from the Drug Test are positive. Some positions may also require a Physical Function test.