Employment First Operations Manager

Little City; Schaumburg (IL); On-site; USD 44,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Paid holidays

Job summary

Little City Foundation is seeking an experienced program leader to oversee the Employment First department. You will manage billable services, ensure regulatory compliance, and guide staff to deliver high-quality employment supports for referrals.

Responsibilities include data reporting, workforce development, and collaboration with leadership to support licensure and accreditation efforts. Strong communication and leadership are essential.

Qualifications

• BA/BS in Human Services field is required.
• Knowledge of regulatory/licensing and funding entities, including DRS and CARF.
• Excellent written and oral communication skills.
• Proficient with computers and MS Office suite.
• Valid Illinois driver's license with good driving record.

Responsibilities

• Oversee employment first program operations and billable services.
• Monitor data to report billable services and ensure financial sustainability.
• Provide vocational counseling as appropriate within scope.
• Collaborate with Director on staffing and hiring decisions.
• Lead training and supervision of Employment First team members.
• Develop relationships to maximize competitive, integrated job placements.

Skills

Communication skills

Microsoft Office

Regulatory knowledge

Driver's license

Education

BA/BS in Human Services or related field

Tools

Timekeeping systems

Databases

Job description

Job Details: Job Location: CES - Countryside - Schaumburg, IL, Position Type: Full Time, Education Level: BA/BS Human Srvcs or related field, Salary Range: $43,609.17 - $54,000.00 Salary/year, Job Shift: 7:30AM-4:00PM | Monday-Friday,

PURPOSE:

This position is responsible for overseeing the operations and functions of the Employment First department including managing billable services, qualitative records checks, distribution of workload to subordinates and guidance related to nature of employment supports provided to authorized referrals. In concert with program Director ensures the continued growth, development, licensure, accreditation and future success of Little City’s Employment First program. Ensures that policies, procedures and practices are in full compliance with all regulatory and accreditation agencies and that the program is positioned to meet the needs of the local labor market as well as the Division of Rehabilitation Services and its referrals to Little City.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Implements, revises, designs and monitors systems and processes which manage the flow of casework and billable services for DRS customers, ensuring program capacity and financial sustainability.
2. Effectively captures and monitors data so as to account / report for all billable services,maximizing efficiencies within the program.
3. Oversees, implements and evaluates program satisfaction measures.
4. Remains abreast of labor market trends, public policy, Employment First initiatives and other issues affecting individuals with disabilities (e.g. ADA, social security, health benefits,accommodations, etc.).
5. Provides vocational counseling, as allowed, to individuals for whom the service is deemed necessary and appropriate.
6. In collaboration with Director, utilize a team approach for hiring with consideration to factors of: skill, knowledge, integrity, capacity to learn, conflict resolution, and motivation for working in the field, along with the recognition of the need to complement the existing team.
7. Train, supervise, evaluate and delegate responsibility and assignments to a team of Employment First Community Job Developers, enabling them to provideconsistent, high quality, supports and services which increase the marketability, integration and sustained placement of DRS referrals. Provides input and guidance to direct reports through individual and group meetings as well as regular monitoring visits to community sites.
8. Provides outreach, direction, training and support, through collaboration with a variety of entities, which maximize the quantity and quality of competitive integrated job placements. Ensures development and maintenance of relationships which lead to sustained employment opportunities for individuals with disabilities.
9. Work in concert with the Employee Development Services team to ensure open communication and maximize service delivery for individuals co-enrolled in EDS & Employment First.
10. Provide interim coverage in the event of Employment First Community Job Developer vacancy or planned absence.
11. Collaborate with Little City’s Marketing and Development teams to generate or revise program promotional materials, increase exposure and maximize financial stability.
12. Provide guidance and support for successful launch of new initiatives or physical program locations. Gather relevant data related to feasibility, needs, opportunities and risks.
13. Maintain and share industry knowledge: Attend meetings, trainings and participate on councils or related groups focused on federal and state trends or policies regarding applicable labor initiatives and legislation. Relay the principle concepts and requirements to program / agency leadership and program staff - implement changes as necessary.
14. Participate in recruitment efforts (resource fairs, community networking) to ensure program is known and accessible.
15. Work cooperatively with all LifePath staff to ensure that programs/services offered enhance the quality of life of individuals receiving services.
16. Maintains annual American Heart Association certification in First Aid and CPR.
17. Successfully completes Little City Foundation required training, re-training, and any additional training as required by Little City Foundation policies and practices, or as assigned by his or her immediate supervisor.

Little City offers competitive salaries and benefits for eligible employees such as

• medical
• dental
• vision insurance
• short-term and long-term disability
• 401(k) and Roth 401(k) retirement plans with employer match
• Flexible Spending Accounts ( FSA)
• life insurance
• critical illness
• hospital indemnity
• paid holidays
• paid time off (vacation, personal, and sick time)
• an employee assistance program

QUALIFICATIONS:

MINIMUM QUALIFICATIONS: BA/BS in Human Services field is required - focus in Rehabilitation Counseling and Certification preferred. Knowledge of and experience in working with regulatory / licensing and funding entities, including Division of Rehabilitation Services and CARF. Effective communication skills, both written and oral. Proficient in the use of computers, software applications &, Microsoft Office suite. Knowledge of or ability to learn and utilize various electronic systems (timekeeping, database etc.). Valid Illinois driver’s license with good driving record.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

While performing the duties of this job, the employee is subject to sitting, walking, and standing for prolonged periods; frequently grasps, lifts, holds, or feels objects; occasionally stoops, kneels, crouches, or crawls. The employee frequently is required to use manual and finger dexterity and eye-hand coordination when working with persons served and handling office, medical, or household equipment. The employee is subject to assist and lift up to 30 pounds with varying amounts of assistance on a reoccurring basis. The employee is required to have corrected vision and hearing within normal range and the ability to operate a motor vehicle. Must have the ability to perform CPR and CPI. Generally, no occupational exposure to blood, body fluids, communicable diseases or other potentially infectious substances, but may require performing unplanned Category III tasks (Category II). Typical office environment. The physical demands described here are representative of those that must be met by an employee to perform successfully the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer:

The intent of this job description is to provide a representative level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.