Social Work Aide III (Float Team)

UIC; Springfield (IL); Ibrido; USD 39.000 - 43.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Paid time off

Tuition waivers for employees and deps

Descrizione del lavoro

The University of Illinois Chicago (UIC) in Springfield, IL is seeking a Social Work Aide to assist care coordinators in DSCC programs. You will help coordinate referrals, process records and communications, review eligibility, and support families with benefits and services.

This hybrid, 8:00 AM–4:30 PM role includes community outreach, translation support as needed, and collaboration with regional managers. Benefits include health/dental/vision, retirement, paid time off, and tuition waivers.

Competenze

• Two years of work experience comparable to a Social Work Aide II.
• Any combination totaling two years from public/customer service work or college coursework in social/behavioral sciences.
• Conversion table: 15 sem. hours = six months; 30 sem. hours = one year.

Mansioni

• Assists Care Coordinators and families with care coordination activities.
• Updates records and transmits information; handles forms and letters.
• Gathers information for DSCC Core financial eligibility.
• Assists with health insurance benefits management for applicants/recipients.
• Supports outreach events and translation services as needed.
• Responds to inquiries from applicants, recipients, and the public.
• Participates in meetings and trainings; undertakes additional duties as assigned.

Conoscenze

Public/customer service experience

Communication skills

Descrizione del lavoro

Posted on: 11/6/2026 - Application Deadline: 11/14/2026

Hiring Department: Division of Specialized Care for Children (LCDA)

Location: Springfield, IL USA

Requisition ID: 1043433

FTE: 1

Work Schedule: 8:00 AM- 4:30 PM

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Salary Range (commensurate with experience): $39,331.50 - 43,251.50

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, LifeInsurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

This position assists care coordinators in providing services for the Division's programs in accordance with HFS, UIC and DSCC

Administrative Rules and Policies with supervisory assistance of the Assistant Director of Operations of Core/Connect Care/Home Care, when appropriate. The FPCA will be temporarily assigned to a specific program within a particular geographic area. The FPCA will receive technical training and support from Core/Home Care Regional Managers, Assistant Regional Managers, and care coordinators, when appropriate, as well as Central Administrative Office departments.

Duties & Responsibilities

• Assists Care Coordinators and families with care coordination activities, including but not limited to activities such as staff support for referral to other resources, arranging medical services for applicants/recipients
• Updates records, uploads documents and transmits information, i.e., demographic, and medical social data from applicants/recipients, families, and Care Coordinators, including completing forms and letters in support of Care Coordination services. Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc.
• Gathers information for determination of DSCC Core financial eligibility based upon written documentation.
• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.
• Assists in establishing DSCC outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings. Arranges for translation or interpreter services, and if applicable to area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction.
• Receives and appropriately processes telephone and face-to-face inquiries from applicants/recipients and their families, providers and the general public about DSCC program services including referral to other resources when ineligible for DSCC.
• Participates in DSCC staff meetings, training sessions and performs other duties as assigned.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Two years of work experience comparable to a Social Work Aide II
• Any combination totaling two years from the following categories:
  • work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people’s needs and feelings, in a public/customer service environment.
  • college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent:
    • 15 semester hours equal six months
    • 30 semester hours equal one year

Preferred Qualifications

Social Work Aide III (Float Team)

Hiring Department: Division of Specialized Care for Children (LCDA)

Location: Springfield, IL USA

Requisition ID: 1043433

FTE: 1

Work Schedule: 8:00 AM- 4:30 PM

Shift: Days

# of Positions: 1

Workplace Type: Hybrid

Salary Range (commensurate with experience): $39,331.50 - 43,251.50

About the University of Illinois Chicago

UIC is among the nation’s preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent “Best Colleges” rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago.

This position is intended to be eligible for benefits . This includes Health, Dental, Vision, LifeInsurance, a Retirement Plan, Paid time Off, and Tuition waivers for employees and dependents.

Position Summary

This position assists care coordinators in providing services for the Division's programs in accordance with HFS, UIC and DSCC

Administrative Rules and Policies with supervisory assistance of the Assistant Director of Operations of Core/Connect Care/Home Care, when appropriate. The FPCA will be temporarily assigned to a specific program within a particular geographic area. The FPCA will receive technical training and support from Core/Home Care Regional Managers, Assistant Regional Managers, and care coordinators, when appropriate, as well as Central Administrative Office departments.

Duties & Responsibilities

• Assists Care Coordinators and families with care coordination activities, including but not limited to activities such as staff support for referral to other resources, arranging medical services for applicants/recipients
• Updates records, uploads documents and transmits information, i.e., demographic, and medical social data from applicants/recipients, families, and Care Coordinators, including completing forms and letters in support of Care Coordination services. Receives, processes and routes incoming/outgoing written applicant/recipient correspondence, reports, etc.
• Gathers information for determination of DSCC Core financial eligibility based upon written documentation.
• Assists Care Coordinators and families with private/public health insurance through effective benefits management practices for applicants/recipients.
• Assists in establishing DSCC outreach programs and works independently at these events throughout the Regional Office area, including health fairs and community organizational meetings. Arranges for translation or interpreter services, and if applicable to area of expertise, provides bilingual translation to staff for children and their families with Limited English Proficiency (LEP) through face-to-face, telephone and written interaction.
• Receives and appropriately processes telephone and face-to-face inquiries from applicants/recipients and their families, providers and the general public about DSCC program services including referral to other resources when ineligible for DSCC.
• Participates in DSCC staff meetings, training sessions and performs other duties as assigned.
• Perform other related duties and participate in special projects as assigned.

Minimum Qualifications

• Two years of work experience comparable to a Social Work Aide II
• Any combination totaling two years from the following categories:
  • work experience which provided knowledge of human behavior, including the ability to cope with a variety of people and/or understand the importance of people’s needs and feelings, in a public/customer service environment.
  • college course work in social or behavioral sciences or related field, measured by the following conversion table or its proportional equivalent:
    • 15 semester hours equal six months
    • 30 semester hours equal one year

Preferred Qualifications

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The university provides accommodations to applicants and employees. Request an Accommodation

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.