Service Execution Team Leader

IKEA; Merriam (KS); On-site; USD 33,000 - 51,000; Full time

Benefits offered by this job

Generous paid time off

WiselyPay

Paid parental leave

Retirement plans

Co-worker discount

Pet insurance program

Education assistance

Safety shoe reimbursement

Telehealth

Dental and vision plans

Medical and Rx plans

Inclusive work environment

Job summary

IKEA in Merriam, KS is seeking a Service Execution Team Lead to drive a high-performing daily operation, including staging, delivery preparation, loading, and inventory handling.

You will balance inbound and outbound volumes, ensure stock accuracy, maintain a safe work environment, and lead a diverse team to improve processes and customer service. This is a full-time role with 38–40 hours weekly and robust benefits.

Qualifications

• Experience in warehouse/logistics management.
• Ability to lead cross-functional teams.
• Availability for full-time, 38-40 hour weeks.

Responsibilities

• Lead and develop the Service Execution Team to deliver a high-performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in-store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high-quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future-ready workforce.
• Manage stock accuracy and product quality, collaborating with cross-functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long-term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

Skills

Team leadership

Logistics operations

Inventory management

Workforce planning

Job description

WHY WE WILL LOVE YOU

"You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. It’s the stuff in between that makes being a member of our logistics team unique.
Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself."

WHAT YOU'LL BE DOING DAY TO DAY

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

TOGETHER AS A TEAM

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE: Full time, permanent
BENEFITS ELIGIBLE: Yes
HOURS: 38-40hrs a week

The pay range for this role is $ 24.08-37.32 based on Ikea equivalent years of experience

At IKEA, taking care of our co-workers and their dependents is a top priority. That’s why we offer our eligible, regular co-workers (part-time and full-time) a full menu of benefits and perk options to help everyone maintain work and life balance, be well and plan for their future. Join our team and enjoy these benefits and so much more!

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and a drug test as a condition of employment for this role.