Service Execution Team Leader

IKEA; East Palo Alto (CA); On-site; USD 79,573,000 - 111,550,000; Full time

Benefits offered by this job

Generous PTO

WiselyPay

Parental leave

KinderCare discount

Retirement plan

Co-worker discount

Referral bonus

Pet insurance

Education assistance

Safety shoes

Telehealth

Dental & vision

Medical & Rx

Inclusive environment

Job summary

IKEA in East Palo Alto, CA is seeking a results‑driven warehouse professional to lead the Service Execution Team and ensure efficient daily operations, including staging, delivery preparation, loading, and inventory handling.

You will balance inbound and outbound volumes, promote safety and continuous improvement, recruit and develop talent, and collaborate across functions to maintain high product availability and quality.

Responsibilities

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

Job description

WHY WE WILL LOVE YOU

You care about making a positive impact in the world. A warehouse job at IKEA is so much more than moving things from A to B. It’s the stuff in between that makes being a member of our logistics team unique.

Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share your uniqueness. Join our team and start a better life for yourself

WHAT YOU'LL BE DOING DAY TO DAY

• Lead and develop the Service Execution Team to deliver a high‑performing daily operation, including staging, preparation for delivery services, loading activities, and inventory handling.
• Secure efficient and accurate in‑store logistics processes that support product availability, stock accuracy, and a smooth customer order fulfilment experience.
• Maintain a clean, organized, and safe work environment, ensuring compliance with IKEA Code of Conduct, internal policies, and local health, safety, and environmental regulations.
• Balance inbound and outbound volumes by planning people, equipment, and space to maximize operational efficiency.
• Drive quality awareness to reduce damages, improve goods handling, and secure high‑quality product flow.
• Analyze workload, daily volume needs, and seasonal fluctuations to ensure proper staffing and resource planning.
• Recruit, retain, and develop talent within the Service Execution Team to build a diverse, capable, and future‑ready workforce.
• Manage stock accuracy and product quality, collaborating with cross‑functional partners to resolve discrepancies and improve processes.
• Contribute to the store logistics action plan and long‑term profitability goals through efficient, sustainable operations.
• Promote a culture of safety, empowerment, and continuous improvement across all Service Execution activities.

TOGETHER AS A TEAM

We’re the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you’ve wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We’re passionate about working together to improve the customer experience at IKEA!

JOB TYPE – Permanent

HOURS - 40 hours per week /Benefits Eligible

SHIFTS – Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

The pay range for this role is $27.77- $38.93

Benefits and perks

• Generous paid time off, holiday and sick time
• WiselyPay – get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and drug test as a condition for this role.

The anticipated posting closing date is on or around 8/19/26