Fulfilment Operations Manager I

IKEA USA; Palo Alto, Northern (CA, KY); Hybrid; USD 89,000 - 125,000; Full time

Benefits offered by this job

Generous PTO

Dental & vision plans

Employee discount

Job summary

IKEA USA in Palo Alto is seeking a Fulfilment Operations Manager to lead daily operations and develop the fulfilment team, ensuring safe, sustainable and cost-efficient goods flow that delivers high product availability and on-time order fulfillment.

You will drive continuous improvement, collaborate with transport partners, and ensure compliance with IKEA standards while fostering an inclusive, high-performance work culture.

Qualifications

• University degree or 7 years of related experience
• Minimum 2 years of managerial experience
• Experience leading end-to-end fulfilment or operations teams

Responsibilities

• Lead end-to-end daily fulfilment operations across inbound, warehousing, order fulfillment and outbound
• Coach and develop the fulfilment team and drive performance with a focus on safety and cost efficiency
• Implement improvements and new technologies to boost efficiency and customer experience
• Collaborate with internal teams and external transport providers to secure cost-effective end-to-end fulfilment
• Ensure operations comply with IKEA standards, code of conduct, health, safety and environmental regulations
• Support sustainability initiatives and profitability through optimized capacity planning and execution

Skills

Leadership

Operations management

Coach and develop teams

Education

University degree

Job description

Why we will love you

Lead the end-to-end daily running fulfilment unit operations. Lead, coach and develop the operational teams, as well as ensure performance with high quality at lowest possible costs and the customer in focus, keeping an everyday safe, sustainable and healthy work environment in mind.

What you'll be doing day to day

The Fulfilment Operations Manager contributes to a seamless customer experience by securing a safe, efficient, and customer-centric goods flow process that enables exceptional product availability and order fulfillment at the lowest possible cost. This role leads daily fulfilment operations, drives continuous improvement, and strengthens partnerships that support long-term sustainable business growth.

• Lead and secure an efficient, high-quality goods flow process across inbound, replenishment, warehousing, order fulfillment, and outbound operations.
• Maintain and optimize a living capacity plan that ensures strong product availability, accurate replenishment, and timely customer order fulfillment.
• Implement operational improvements, new technologies, and modern ways of working to enhance efficiency and elevate both the customer and co-worker experience.
• Collaborate closely with Fulfilment Integration, Unit Management, support functions, and external transport/service providers to secure cost-effective end-to-end fulfilment.
• Strengthen communication with inbound and outbound transport planning teams to optimize delivery performance and goods availability.
• Ensure all fulfilment operations comply with IKEA standards, the IKEA Code of Conduct, and local laws related to health, safety, security, and environmental regulations.
• Lead and support the implementation of the Customer Fulfilment Sustainability agenda, taking actions to reduce environmental impact and enable long-term sustainable profitability.
• Contribute to the development and execution of local business and logistics action plans, aligning operational goals with broader unit strategies.
• Lead, coach, develop, and inspire a high-performing Fulfilment Operations team, driving competence development, performance culture, and succession planning.
• Foster an inclusive, values-driven, and safe work environment that embraces diversity, ensures well-being, and strengthens the IKEA culture.

Together as a Team

We're the team behind the scenes that make the IKEA products available to the many people. As a diverse mix of co-workers we use our supply process expertise to balance range and space capacity with forecasting and ordering to provide customers with high availability while minimizing costs. If you've wonder who’s responsible for finding effective and efficient ways of picking up the products for our customers, that’s us. We're passionate about working together to improve the customer experience at IKEA!

Qualifications

• University degree and 3 years of related experience, or minimum 7 years of related experience
• Minimum 2 years of managerial experience

JOB TYPE - Permanent

HOURS - 40 hours per week

Benefits Eligible

SHIFTS - Fully open work schedule availability including evenings and weekends required; Operations generally range between the window of 7am to 11pm; Work schedules are published one month in advance

The pay range for this role is $89,487 - $128,414

• Generous paid time off, holiday and sick time
• WiselyPay - get earned wages up to two days early
• Paid parental leave (up to 16 weeks)
• KinderCare tuition discount
• Retirement and bonus plans
• Co-worker discount, meal deal, and referral bonus
• Pet insurance program
• Education assistance and learning programs
• Safety shoe reimbursement
• 24/7 telehealth visits
• Dental and vision plans
• Medical and Rx plans (must work min. 20 hrs/wk)
• A fun and inclusive work environment

The anticipated posting closing date is on or around 9/29/26

Thank you for your interest in applying for this role. The successful candidate may be required to complete a background check and drug test as a condition for this role.