Service Excellence Specialist

Cooper University Health Care; Camden (NJ); On-site; USD 31,684 - 39,950; Full time

Job summary

Cooper University Health Care in Camden, NJ, is seeking a Service Excellence Specialist to play a key role in ensuring patients' comfort during their stay. This role involves conducting Comfort Rounds, connecting with patients to meet their needs, and addressing comfort concerns in a compassionate manner.

The ideal candidate should have a High School Diploma, with a Bachelor's Degree preferred, and 0-2 years of relevant experience. Excellent communication skills are essential for this position, offering a competitive salary and comprehensive benefits.

Qualifications

• 0-2 years of experience required.

Responsibilities

• Conduct Comfort Rounds to ensure patient comfort and support.
• Connect with patients twice daily to address their needs.
• Facilitate service needs and address comfort concerns.

Skills

Communication

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About Us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner

Experience Required

• 0-2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred

Special Requirements

• Communication – Ability to communicate with patients, visitors and coworkers

Salary Min ($)

USD $23.00

Salary Max ($)

USD $29.00