CUSTOMER SERVICE REP

COOPER PEDIATRICS; Camden (NJ); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement plan

Job summary

Cooper University Health Care is seeking a Billing/Patient Services representative to handle inbound and outbound calls regarding bills, payment plans, and questions. You will coordinate with patients and clinical staff to ensure continuity of care and resolve issues with professionalism.

The role emphasizes accurate payments processing, insurance verification, and clear communication, delivering an exceptional patient experience in a healthcare setting.

Qualifications

• Receive inbound and outbound calls regarding bills, payments, and plans.
• Resolve confrontations with patients and staff using strong service skills.
• Contact patients to collect self-pay balances after insurance.
• Process and distribute patient payments between hospital and physician bills.
• Use eligibility tools to verify benefits and support follow-up steps.

Responsibilities

• Deliver an exceptional patient experience.
• Escalate and resolve Patient Relations issues as needed.
• Initiate calls to verify benefits and coordinate next steps with hospital teams.

Skills

Customer service

Communication

Conflict resolution

Negotiation

Professionalism

Independent work

Education

High School diploma or equivalent

Tools

Eligibility verification tools

Job description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs.

• Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement.
• We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Receive inbound and making outbound calls regarding outstanding bills, payments, payment plans and billing questions.
• Use excellent customer service and communication skills to resolve confrontations with antagonistic patients and/or clinical staff in order to properly coordinate continuity of care.
• Contact patients and collect self-pay balances after insurance.
• Exhibit professionalism, have excellent communication and negotiation skills, as well as the ability to work independently.
• Process and distribute patient payments between the hospital and physician bills and initiate payment plans.
• Work to resolution escalated Patient Relations issues
• Use all available eligibility tools, including initiating calls to insurance companies to verify benefits assigned to claims and submit “next steps” to Hospital/Physician follow-up teams for reconciliation
• Deliver an exceptional experience to patients.

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required