SERVICE EXCELLENCE SPECIALIST

COOPER PEDIATRICS; Camden (NJ); On-site; USD 42,000 - 60,000; Full time

Job summary

Cooper University Health Care is seeking a Service Excellence Specialist to focus on patient comfort during hospital stays and address non-clinical needs. The role involves conducting Comfort Rounds and connecting with patients twice daily to ensure their comfort and support.

The position emphasizes facilitating service needs, addressing comfort concerns, and ensuring timely, compassionate attention for every patient. A welcoming environment and strong patient-centered care are key expectations.

Qualifications

• 2 years of experience required.
• High School Diploma required; Bachelor's degree preferred.

Responsibilities

• The Service Excellence Specialist ensures patients' comfort and non-clinical needs are addressed during their hospital stay.
• Conducts Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported.
• Facilitates service needs, addresses comfort concerns, and ensures each patient is attended to in a timely and compassionate manner.

Education

High School Diploma

Bachelor's Degree Preferred

Job description

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Service Excellence Specialist plays a key role in ensuring that patients' comfort and non-clinical needs are addressed during their hospital stay. This role focuses on conducting Comfort Rounds, connecting with patients twice daily to ensure they have what they need to feel comfortable and supported. The Service Excellence Specialist is responsible for facilitating service needs, addressing comfort concerns, and ensuring that each patient is attended to in a timely and compassionate manner.

Experience Required

• 2 years required

Education Requirements

• High School Diploma
• Bachelor's Degree Preferred