Service Estimator

Kinsley Group, Inc; East Granby (CT); On-site; USD 44,000 - 58,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Paid time off

401(k) with company match

Job summary

Kinsley Power Systems, a family-owned generator service leader, seeks a Service Estimator to transform technician findings into accurate, timely quotations and profitable service offers.

You will evaluate field write-ups, source parts, and develop customer quotes that support equipment repair and maintenance, while coordinating with technicians, suppliers, and customers to meet delivery timelines.

Qualifications

• High school diploma or equivalent plus two+ years related experience.
• Microsoft Dynamics GP experience is a plus.
• Demonstrated ability to multi-task and stay organized in a fast-paced environment.
• Mechanical inclination; diesel and gaseous engine knowledge preferred.
• Strong written and verbal communication skills with customers, colleagues, and management.

Responsibilities

• Reviews technician write-ups and service reports to determine repair scope and quotation requirements.
• Manages service quote workload, prioritizing requests based on customer impact and profitability targets.
• Develops Time & Material and repair quotations according to pricing guidelines.
• Researches parts availability, pricing, and lead times to support quote development.
• Collaborates with technicians, operations personnel, and customers to clarify requirements.
• Maintains supplier relationships and seeks alternative sourcing when appropriate.
• Tracks quote activity and ensures timely completion.

Skills

Technical aptitude

Attention to detail

Organizational skills

Team collaboration

Education

High school diploma or equivalent

Two+ years related experience

Tools

Microsoft Dynamics GP

Job description

Description

Kinsley Power Systems is hiring for a Service Estimator. The Service Estimator is responsible for transforming technician findings into accurate, timely, and profitable service quotations. This position evaluates field service write-ups, and material requirements, researches parts and sub-contractor costs, and develops customer quotations that support successful equipment repair and maintenance.

The Service Estimator serves as a critical link between technicians, suppliers, and customers, ensuring repairs are quoted accurately, parts are sourced efficiently, and customer expectations are met. Success in this role requires strong technical aptitude, attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 55 years. We are a REHLKO generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers’ expectations in an environment that is enjoyable and rewarding.

Essential Functions and Responsibilities

• Reviews technician write-ups and service reports to determine repair scope, required materials, and quotation requirements.
• Manages assigned service quote workload, prioritizing requests based on customer impact, equipment criticality, and business objectives.
• Develops accurate Time & Material (T&M) and repair quotations in accordance with company pricing guidelines and profitability targets.
• Researches part compatibility, availability, pricing, and lead times to support repair recommendations and quote development.
• Works directly with technicians, operations personnel, and customers to clarify repair requirements and provide accurate quotation information.
• Collaborates with suppliers, manufacturers, and subcontractors to obtain technical specifications, pricing, and delivery commitments.
• Identifies replacement components and part numbers using equipment documentation, exploded diagrams, and manufacturer resources.
• Expedites critical parts research to minimize customer downtime and support emergency repairs.
• Maintains strong supplier relationships and actively seeks alternative sourcing solutions when appropriate.
• Supports key customer programs and critical repairs by meeting established response and turnaround expectations.
• Tracks quote activity and follows established processes to ensure timely completion.
• Provides exceptional service and communication to both internal and external customers.

Education and Qualifications:

• High school diploma or equivalent plus two+ years related experience; equivalent combination of education and experience will be considered on a case-by-case basis
• Computer experience, with Microsoft Dynamics GP experience a plus
• Demonstrated ability to multi-task and maintain organization in a fast-paced, changing environment
• Mechanical inclination; diesel and gaseous engine knowledge preferred
• Solid organizational skills and ability to follow through; uses time efficiently and is detailed-oriented
• Demonstrated ability to work in a team environment
• Demonstrated written and verbal communication skills with the ability to establish rapport with customers, colleagues, and management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

The anticipated compensation range for this position is $32.00 to $42.00 hourly. Actual compensation may vary based on skills, experience, certifications, location, and other business-related factors.

Kinsley Group offers a comprehensive benefits package that may include medical, dental, and vision insurance, company-paid life insurance, disability coverage, paid time off, paid holidays, 401(k) with company match, employee assistance programs, and other company-sponsored benefits.