Service Estimator

Aspenational; City of Syracuse (NY); On-site; USD 44,000 - 58,000; Full time

Job summary

Kinsley Power Systems is seeking a Service Estimator to convert technician findings into precise, timely, and profitable service quotations. This role evaluates field write-ups, material needs, and sub-contractor costs, crafting customer quotes supporting equipment repair and maintenance.

The estimator connects technicians, suppliers, and customers to ensure accurate quotes, sourced parts, and satisfied expectations in a fast-paced setting.

Qualifications

• Strong technical aptitude and attention to detail are essential.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills; teamwork focused.

Responsibilities

• Review technician write-ups and service reports to determine repair scope and quotation requirements.
• Manage service quote workload, prioritizing requests by impact and profitability.
• Develop accurate Time & Material and repair quotations per pricing guidelines.
• Research parts availability, pricing, and lead times to support quotes.
• Collaborate with technicians, operations, suppliers, and customers to clarify requirements.
• Identify replacement components using equipment docs and manufacturer resources.
• Expedite parts research to minimize downtime and support repairs.
• Maintain supplier relationships and explore alternative sourcing.

Skills

Technical aptitude

Attention to detail

Organizational skills

Multi-tasking

Communication skills

Team player

Education

High school diploma or equivalent

Tools

Microsoft Dynamics GP

Job description

Kinsley Power Systems is hiring for a Service Estimator. The Service Estimator is responsible for transforming technician findings into accurate, timely, and profitable service quotations. This position evaluates field service write-ups, and material requirements, researches parts and sub-contractor costs, and develops customer quotations that support successful equipment repair and maintenance.

The Service Estimator serves as a critical link between technicians, suppliers, and customers, ensuring repairs are quoted accurately, parts are sourced efficiently, and customer expectations are met. Success in this role requires strong technical aptitude, attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.

Kinsley Power Systems, a family-owned business, has been an industry leader in generator service, sales, and rentals for over 55 years. We are a REHLKO generator distributor headquartered in East Granby, CT with locations throughout the northeast. At Kinsley, we are dedicated to exceeding our customers' expectations in an environment that is enjoyable and rewarding.

Essential Functions and Responsibilities

• Reviews technician write-ups and service reports to determine repair scope, required materials, and quotation requirements.
• Manages assigned service quote workload, prioritizing requests based on customer impact, equipment criticality, and business objectives.
• Develops accurate Time & Material (T&M) and repair quotations in accordance with company pricing guidelines and profitability targets.
• Researches part compatibility, availability, pricing, and lead times to support repair recommendations and quote development.
• Works directly with technicians, operations personnel, and customers to clarify repair requirements and provide accurate quotation information.
• Collaborates with suppliers, manufacturers, and subcontractors to obtain technical specifications, pricing, and delivery commitments.
• Identifies replacement components and part numbers using equipment documentation, exploded diagrams, and manufacturer resources.
• Expedites critical parts research to minimize customer downtime and support emergency repairs.
• Maintains strong supplier relationships and actively seeks alternative sourcing solutions when appropriate.
• Supports key customer programs and critical repairs by meeting established response and turnaround expectations.
• Tracks quote activity and follows established processes to ensure timely completion.
• Provides exceptional service and communication to both internal and external customers.

Education and Qualifications:

• High school diploma or equivalent plus two+ years related experience; equivalent combination of education and experience will be considered on a case-by-case basis
• Computer experience, with Microsoft Dynamics GP experience a plus
• Demonstrated ability to multi-task and maintain organization in a fast-paced, changing environment
• Mechanical inclination; diesel and gaseous engine knowledge preferred
• Solid organizational skills and ability to follow through; uses time efficiently and is detailed-oriented
• Demonstrated ability to work in a team environment
• Demonstrated written and verbal communication skills with the ability to establish rapport with customers, colleagues, and management

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

The anticipated compensation range for this position is $32.00 to $42.00 hourly. Actual compensation may vary based on skills, experience, certifications, location, and other business-related factors.

Kinsley Group offers a comprehensive benefits package that may include medical, dental, and vision insurance, company-paid life insurance, disability coverage, paid time off, paid holidays, 401(k) with company match, employee assistance programs, and other company-sponsored benefits.