Service Engineering Site Supervisor

Vertiv Group Corporation; Phoenix (AZ); On-site; USD 70,000 - 100,000; Full time

Job summary

Vertiv Group Corporation in Phoenix is seeking an experienced supervisor and field services leader to support service center operations and regularly perform fieldwork. You will technically support a defined territory of service center engineers and oversee complex field projects.

The role requires HVAC expertise, strong communication and problem-solving skills, and the ability to manage scheduling, reporting, and client engagement to ensure successful project outcomes.

Qualifications

• Graduate of HVAC technical school, apprenticeship, or military equivalent with nine years of related experience.
• Strong knowledge of refrigeration, electrical systems, temperature controls, and HVAC.
• Ability to read electrical one-line diagrams and hydronic diagrams.
• Excellent verbal and written communication; able to supervise large projects.

Responsibilities

• Supervise, train and assist other field service engineers and technicians.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling and temperature control systems.
• Lead large projects such as commissioning data center cooling systems and turnkey surveys.
• Develop tests and inspections in new field service areas.
• Estimate jobs, prepare proposals, schedule fieldwork, and plan manpower.
• Write detailed reports and process job billing; maintain client interface and business development activities.

Skills

Supervisory skills

Communication skills

Troubleshooting

Project management

Education

HVAC technical schooling

Military equivalent acceptable

High school diploma

Tools

Microsoft Word

Electrical diagrams interpretation

Job description

POSITION SUMMARY

Responsible for performing supervisory, sales support and management duties in a defined service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s)

RESPONSIBILITIES

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling apparatus and temperature control systems.
• Lead large projects requiring specialized skills such as installing contractor support, commissioning of data center cooling systems, supervising "turnkey" projects, surveys and other types of mechanical cooling consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and manpower planning.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

QUALIFICATIONS

• Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
• Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
• Strong knowledge of various industry standards, such as OSHA and NFPA.
• Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams
• Ability to give technical assistance via the telephone to internal or external customers on a regular basis
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, supervisory, organizational and management skills are required.
• A good theoretical background and strong management skills are necessary.
• Communicate effectively, in writing and verbally, with clients, peers and management.
• Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays and night work.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance.Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver's license
• Must be at least 18 years old