Service Engineering Site Supervisor

Vertiv; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Job summary

Vertiv in Phoenix, AZ is seeking a senior field service supervisor to oversee a defined service center area and perform regular fieldwork. You will supervise engineers, perform complex troubleshooting of data center cooling systems, and lead turnkey projects with strong client interaction.

The role requires HVAC expertise, project management, and the ability to develop tests and inspections in new service areas, with a focus on safety and quality in every engagement.

Qualifications

• HVAC systems knowledge and safety awareness.
• Ability to read electrical and hydronic diagrams.
• Strong supervision and project management skills.
• Excellent written and verbal communication.

Responsibilities

• Supervise, train and assist other field service engineers and technicians.
• Perform complex troubleshooting on mechanical cooling apparatus and temperature control systems.
• Lead large projects such as installing contractor support and commissioning data center cooling systems.
• Develop tests and inspections in new field service areas.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports and manpower planning.
• Write detailed reports promptly and process job billing.
• Interact with clients and participate in business development activities.

Job description

JOB DESCRIPTION

Responsible for performing supervisory, sales support and management duties in a defined service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s)

Position Summary

Responsible for performing supervisory, sales support and management duties in a defined service center location or a designated scope of a larger service center while performing fieldwork on a regular basis. Technically support a defined territory of service center engineers (CE’s)

Responsibilities

• Supervise, train and assist other field service engineers and technicians while being responsible for all aspects of field service work in the area.
• Perform complex troubleshooting, specialized tests, inspections, and appraisals on mechanical cooling apparatus and temperature control systems.
• Lead large projects requiring specialized skills such as installing contractor support, commissioning of data center cooling systems, supervising “turnkey” projects, surveys and other types of mechanical cooling consultation.
• Instrumental in developing tests and inspections in new areas of field services.
• Perform job estimating, proposal preparation, fieldwork, scheduling, reports, and manpower planning.
• Write complete, detailed reports promptly at end of project, using a computer, and accurately process job billing.
• Actively involved client interface and business development activities.

Qualifications

• Graduate of applicable HVAC Technical School, apprenticeship or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience.
• Possess a working knowledge of refrigeration systems, electrical systems, temperature controls, and overall HVAC expertise, et al.
• Solid foundation of electrical power theory and application including thorough understanding of applicable safety procedures
• Strong knowledge of various industry standards, such as OSHA and NFPA.
• Must be able to read and interpret electrical one-line diagrams and hydronic circuit flow diagrams
• Ability to give technical assistance via the telephone to internal or external customers on a regular basis
• Provide on-site customer consultation, must be able to present themselves as an expert in the field
• Expert analytical, problem-solving, and communication skills (verbal and written) required.
• Able to manage customer expectations during stressful situations
• A high degree of communication, supervisory, organizational and management skills are required.
• A good theoretical background and strong management skills are necessary.
• Communicate effectively, in writing and verbally, with clients, peers and management.
• Good judgment, dependable, supervises large-scale projects with technical expertise and good business management skills.
• Strong computer skills including editing, formatting and using templates in Microsoft Word use of Internet for standards/products/manufacturer research and operation of computer-controlled test equipment.
• Willing to work flexible hours, weekends, holidays and night work.

PHYSICAL & ENVIRONMENTAL DEMANDS

While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver’s license
• Must be at least 18 years old