HVAC Cooling Customer Engineer - Ashburn

Vertiv Group Corporation; Ashburn (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Flexible schedules

Disability accommodations

Travel opportunities

Job summary

Vertiv Group Corporation is seeking a Cooling CE to perform installation, commissioning and routine as well as emergency service on Liebert Air products. You will maintain customer rapport and communicate with local offices and management. Travel to customer sites is required, with PPE and safety guidelines observed.

The role emphasizes problem solving, adherence to schedules, and accurate reporting. Strong technical and communication skills are essential.

Qualifications

• High School Diploma or GED or equivalent.
• HVAC certificate or equivalent experience in the field.
• EPA refrigerant license and basic electrical knowledge.
• Read and interpret electrical diagrams and blueprints.
• Strong communication, customer service, and troubleshooting skills.

Responsibilities

• Install, commission, and service Liebert Air products on site or remotely as directed.
• Rely on guidance to accomplish goals and maintain certifications.
• Provide accurate reporting and maintain inventory and company property.
• Maintain safety guidelines and PPE as required and adhere to schedules.

Skills

Communication skills

Customer service

Troubleshooting

Organizational skills

Electrical knowledge

Reading blueprints

OHM’s law HVAC theory

Mechanical aptitude

Team player

Education

High School Diploma or GED

HVAC Certificate Program

Tools

EPA refrigerant license

Electrical test equipment

Job description

POSITION SUMMARY

A Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.

RESPONSIBILITIES

ROLE

• Rely on direction to accomplish goals
• Perform a number of work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

TECHNICAL

• Render on site and phone assistance to customers.
• Communicate with National Technical Support on equipment issues
• Perform work related tasks according to company guidelines for scheduled maintenance
• Implement Field Change Notices according to published guidelines
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips

SAFETY

• Operate in a safe manner in accordance with published safety guidelines
• Must wear appropriate PPE as per company guidelines and accordance with job duties
• Adhere to work hours policy guidelines – “14 hours rule”
• Report all work related accidents or injuries within 24 hours to the appropriate personnel.

ADMINISTRATION

• Provide accurate and timely reporting according to company guidelines
• Timecards, expense reports, mileage reports, ticket closure, forms et al.
• Maintain individual inventory in accordance with company policy
• Maintain company property according to company policies
• Vehicle, credit cards, PPE, test equipment, laptop, pager, et al.

CUSTOMER SATISFACTION

• Provide proper and adequate communication to internal and external customers
• Provide estimated time of arrival to the customer for where applicable
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
• Strive to provide all customers a “first time fix” for their equipment
• Maintain customer satisfaction rates according to company guidelines
• Attend Customer Meetings as required

PERFORMANCE

• Maximize productivity by combining service opportunities
• Complete all work in an efficient and timely manner
• Capable of making technical and commercial decisions under pressure
• Properly evaluate site and equipment for appropriate billing status
• Maintain productive utilization rate according to company guidelines
• Perform inventory cycle counts according to company guidelines
• Adhere to company dress code and safety regulations
• Meet or exceed on-site response time requirements for each customer
• Understand and comply with company startup/escalation processes and procedures
• Maintain proper and adequate level of internal communications
• Managers, co-workers, Support Services, electronic communications, et al.
• Perform several work-related tasks
• Capable of working under direct supervision or independently based upon training
• Maintain certifications per Job requirements

QUALIFICATIONS

• Required experience (one or more of the following)
• High School Diploma or G.E.D. equivalent
• HVAC – Certificate Program degree or equivalent experience in the field.
• Six years military experience in a related field
• Equivalent industry experience with EPA refrigerant license
• Basic electrical knowledge
• Interpersonal Skills
• Professional
• Reliable
• Team Player
• Familiarity with electrical / electronic test equipment and fundamentals
• Must be able to read and interpret electrical line diagrams and blueprints
• Working knowledge of OHM’s law and HVAC theory
• Technical skills
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions
• Elementary fix/repair techniques based on directed supervision
• Capable of completing tasks and return unit to full operating conditions based upon directed supervision
• Ability to summarize and report all work related tasks performed
• Strong skill sets:
• Communication skills
• Customer service skills
• Troubleshooting skills
• Safety procedures
• Organizational and planning skills
• Computer skills
• Mechanical aptitude

PHYSICAL & ENVIRONMENTAL DEMANDS

• While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds

• Extreme cold (below 32*)
• Extreme heat (above 100*)
• Noise Level (Medium / High need to shout to be heard)
• Working around moving machinery (fork-lifts, tractors)
• Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)
• Work outdoors (no effective protection from weather)

Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.

WORKING CONDITIONS:

• Travel is required
• Flexible schedules (weekends, evenings, and holidays)
• May have on-call responsibility
• Valid driver’s license
• Must be at least 18 years old