Service Engineer - US

Adaptix, Inc.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Adaptix, Inc. is seeking a Service Engineer to join their Operations team in the US. This full-time role is pivotal in supporting the installation, maintenance, and repair of innovative medical imaging products, contributing to the enhanced accessibility of 3D imaging technologies. Ideal candidates will hold an Engineering degree and have a solid background in troubleshooting electromechanical systems in clinical environments. The position involves both remote support and fieldwork, with travel to customer sites as needed.

Qualifications

• Minimum qualification of an undergraduate degree in Engineering or equivalent experience.
• Experience in regulated industries where quality control is critical.
• Strong background in electromechanical troubleshooting.

Responsibilities

• Provide expert product support within agreed SLAs, delivered remotely or in person.
• Support product installations and service visits across the US with travel required.
• Maintain service records and documentation for regulatory compliance.

Skills

Multi-disciplinary engineering

Electrical and electronic troubleshooting

Customer facing skills

Problem solving

Education

Undergraduate degree in Engineering

Job description

Service Engineer - US

Application Deadline: 9 July 2025

Department: Service & Support

Employment Type: Full Time

Location: US

Reporting To: Service & Support Manager

Description

Want to be part of a team transforming healthcare?

We are looking for an experiencedService Engineerto join our growing team. Working within the Operations department, you will be responsible for the installation, maintenance and repair of Adaptix products. You will be an integral part of the Company’s remote support framework.

The Company

Medical imaging helps patients by enabling early and accurate diagnosis. However, 2D X-rays can be inconclusive as they give a fundamentally limited view of our 3D bodies. 3D images are possible with CT scanners but these are much more expensive, give a high dose of radiation and moving a critically ill patient to a scanner can be labour-intensive and risky.

At Adaptix we are helping make 3D imaging more accessible to the people who need it by producing mobile, low dose systems that can be brought to patients and deliver imaging at point-of-care.

Candidate Profile

As our ideal candidate, you have a minimum qualification of an undergraduate degree in Engineering, or equivalent experience.

Key Responsibilities

Main duties and responsibilities:

• Provide expert product support within agreed SLAs. Support is to be delivered remotely (via phone/email/VoIP) or in person in the field (at customer sites or commercial events)
• Support product installations and service visits for customers across the US, dealing with customer product queries. This will include travel throughout the US on a regular basis and will include manual handling of our equipment (c. 55 lbs)
• Provide training to third-party distribution engineers and service partners so that they can install products and provide first and second-line support
• Maintain accurate service records and documentation for FDA and State regulatory compliance, as well as all internal QMS requirements
• Follow and help improve work instructions and documentation to allow products to be installed, serviced and repaired efficiently
• Acting as a source of functional expertise collaborating with colleagues across the company to provide expert guidance to customers and distributors in relation to Adaptix products
• Identify any re-occurring issues and provide reports to operations, product and engineering teams for root cause analysis
• Identify and recommend process and efficiency improvements
• Understand and debug electrical, electronic, mechanical and software issues
• Adhere to company data management procedures, analysing data, documenting and reporting results under 13485 Medical Device Regulatory Control Environment

Skills, Knowledge and Expertise

Skills:

• Multi-disciplinary engineer with skills to understand and debug electrical, electronic, mechanical and software systems
• Advantageous to have knowledge of electrical/electronic work packages, as well as cable diagrams
• Ability to replace defective components
• Proficiency with diagnostic test equipment
• Excellent customer facing skills with the ability to build strong customer relationships ensuring good communication for customer interaction and technical reporting
• Takes accountability for the delivery of their own work and supports colleagues to deliver shared company objectives
• Proactive, collaborative and results-driven approach with the ability to identify and troubleshoot potential problems to their successful resolution
• Ability to work independently and manage multiple service calls efficiently
• Self-motivated, able to manage workloads and prioritise with minimal supervision
• Flexibility to work irregular hours including on-call duties and weekend coverage

Experience:

• Working in a regulated industry where quality control is critical
• Hands on experience with installation, calibration and preventative maintenance of imaging systems in hospital and clinical environments
• Strong background in electromechanical troubleshooting
• Providing written and verbal technical reports to stakeholders
• Servicing of Medical / Imaging equipment would be advantageous

Apply Now

This is a permanent full-time, remote role in the US, with travel to customer sites as required. Compensation is competitive and commensurate with experience.

Please note the closing date, however should we find a suitable candidate before this date, the position may be filled earlier. Please note that we are unable to provide sponsorship for visa applications for this role.

If you feel that you would excel in this role we would be delighted to hear from you!