Service Engineer, Ultrasound (Remote-Based, USA)

Lensa; Minneapolis (MN); Remote; Full time

Job summary

Join a leading health technology company as a Remote Service Engineer for Ultrasound products. You will leverage advanced remote access technologies to provide exceptional technical support, ensuring quality healthcare outcomes. This role requires strong troubleshooting skills, relevant experience, and a commitment to customer satisfaction.

Benefits

PTO

401k

HSA

Stock Plans

Qualifications

• 5+ years of ultrasound experience with Philips systems.
• Exceptional troubleshooting abilities and networking skills.
• Ability to meet physical and cognitive job requirements.

Responsibilities

• Provide telephone and remote technical support to healthcare customers.
• Diagnose and resolve customer service issues using remote access tools.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Troubleshooting

Computer Networking

Technical Writing

Education

Associate’s Degree

Technical Bachelor’s Degree

Tools

MS Office

CRM Platforms

Job description

Service Engineer, Ultrasound (Remote-Based, USA)

Join Philips as a Remote Service Engineer, where you will leverage cutting-edge remote access technologies to provide exceptional technical support for Philips Ultrasound products, improving healthcare outcomes globally.

Schedule: Mon-Fri 9:30am - 6:00pm ET

Your Role

• Serve as a trusted Philips representative, delivering telephone and remote technical support to healthcare customers and field partners.
• Diagnose and resolve customer service issues using remote access tools, minimizing the need for on-site service calls.
• Escalate complex product issues for further evaluation and resolution by advanced support teams.
• Drive productivity through innovative problem-solving, process improvements, and application of technical expertise.
• Collaborate effectively with cross-functional teams to enhance customer satisfaction and operational excellence.

You're The Right Fit If

• You have 5+ years of ultrasound experience, specifically with Philips systems.
• Your skills include computer networking (preferred) and exceptional troubleshooting abilities.
• You possess an Associate’s Degree or equivalent; a Technical Bachelor’s Degree is preferred.
• You can meet the minimum physical, cognitive, and environmental job requirements with or without accommodation.
• You are an expert in MS Office and CRM platforms and have a knack for authoring technical solutions.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a home-based role.

About Philips

We are a health technology company committed to ensuring everyone has access to quality healthcare. Join us to do work that makes a difference in people's lives.

• Learn more about our business.
• Discover our history.
• Learn about our purpose and culture.

Philips Transparency Details

• The pay range varies by state, from approximately $33.57 to $67.85/hour.
• Actual pay depends on factors like experience, location, and internal policies.
• Employees are eligible for benefits including PTO, 401k, HSA, stock plans, and more.

Additional Information

US work authorization is required. We are an equal opportunity employer committed to diversity and inclusion. Reasonable accommodations are available upon request.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT
• Industries: IT Services and Consulting