Service Engineer, Ultrasound (Remote-Based, USA)

Lensa; Cleveland (OH); Remote; Full time

Job summary

A leading health technology company is seeking a Remote Service Engineer to provide technical support for Philips Ultrasound products. The role requires extensive ultrasound experience and strong troubleshooting skills. You will work remotely, leveraging innovative technologies to improve healthcare outcomes globally.

Benefits

PTO

401k

HSA

Bonuses

Stock plans

Qualifications

• 5+ years of ultrasound experience, specifically with Philips systems.
• Exceptional troubleshooting abilities.
• Ability to perform physical, cognitive, and environmental job requirements.

Responsibilities

• Deliver telephone and remote technical support to healthcare customers.
• Diagnose and resolve customer service issues using remote access tools.
• Collaborate with cross-functional teams to enhance customer satisfaction.

Skills

Ultrasound experience

Troubleshooting

Computer networking

Technical solution authoring

Education

Associate’s Degree

Technical Bachelor’s Degree

Tools

MS Office

CRM platforms

Job description

Service Engineer, Ultrasound (Remote-Based, USA)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Philips, is seeking professionals. Apply via Lensa today!

Join Philips as a Remote Service Engineer, where you will leverage cutting-edge remote access technologies to provide exceptional technical support for Philips Ultrasound products, improving healthcare outcomes globally.

Schedule: Mon-Fri 9:30am - 6:00pm ET

Your Role

• Serve as a trusted Philips representative, delivering telephone and remote technical support to healthcare customers and field partners.
• Diagnose and resolve customer service issues using remote access tools, minimizing the need for on-site service calls.
• Escalate complex product issues for further evaluation and resolution by advanced support teams.
• Drive productivity through innovative problem-solving, process improvements, and application of technical expertise.
• Collaborate effectively with cross-functional teams to enhance customer satisfaction and operational excellence.

You're The Right Fit If

• You have 5+ years of ultrasound experience, specifically with Philips systems.
• Your skills include computer networking (preferred) and exceptional troubleshooting abilities.
• You possess an Associate’s Degree or equivalent; a Technical Bachelor’s Degree is preferred.
• You can perform the minimum Physical, Cognitive, and Environmental job requirements with or without accommodation.
• You are an expert in MS Office and CRM platforms and have a knack for authoring technical solutions.

How We Work Together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is a Home-based role.

About Philips

We are a health technology company committed to accessible, quality healthcare for all. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our culture.

Philips Transparency Details

• The pay range varies by location, e.g., $33.57 - $57.55/hour in AZ, AR, ID, etc., up to $39.58 - $67.85/hour in MA, NJ, CA, etc.
• The actual pay depends on experience, knowledge, location, and other factors.
• Additional compensation may include bonuses, stock plans, and benefits, including PTO, 401k, HSA, and more.

Applicants must have US work authorization; sponsorship is not available.

Philips is an equal opportunity employer promoting diversity and inclusion. Reasonable accommodations are available for applicants with disabilities.

Additional Information

Employment is contingent on US work authorization. For accommodations, contact 888-367-7223, option 5.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and IT

Referrals increase your chances of interviewing. Get notified about new jobs in Cleveland, OH.