Service Engineer - Snow & Youth

Polaris; Wyoming (OH); On-site; USD 76,000 - 100,000; Full time

Benefits offered by this job

Profit sharing

Employee Stock Ownership Plan

401(k) matching

Health, dental, and vision insurance

Paid time off

Wellness programs

Gym reimbursement

Volunteer time off

Job summary

Polaris is seeking a Service Engineer to develop and execute service strategies for Snowmobile and Youth ORV product lines from its Minnesota offices. The role partners with SBUs, Engineering, and dealer networks to ensure service readiness, field support, and product design input for serviceability.

The successful candidate will lead cross-functional initiatives, improve serviceability, and manage field campaigns while maintaining strong relationships with dealers and customers.

Qualifications

• Bachelor’s degree in an Engineering discipline (Mechanical, Automotive, Manufacturing, or related).
• 3+ years of related Engineering experience.
• Strong ability to network, build relationships, and influence decisions at all leadership levels.
• Excellent analytical, data understanding, and problem-solving skills.
• Proficient at Excel and data presentation, and driven to new tech.
• Experience with dealership retail service operations is a plus.

Responsibilities

• Lead the development of service strategy, readiness, and support for the assigned product line(s).
• Consult Design Engineering on serviceability, simplification, and maintainability; lead improvement plans.
• Lead Field Quality Execution and mentor Technical Service team members.
• Represent Service on product development programs and develop new service initiatives and training.
• Maintain cross-functional communication with Engineering, Quality, Manufacturing, Purchasing, and dealers.

Skills

Networking

Relationship-building

Data analysis

Problem solving

Excel proficient

Communication

Project management

Dealership operations

Education

Bachelor’s degree in Engineering

Tools

Polaris Digital Wrench

Excel

Job description

Wyoming, MN, USA

Full time

R30819

At Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.

This role is responsible for the development and execution of service strategies related to the Polaris Snowmobile and Youth ORV product lines. The Service Engineer is a highly influential role, thriving as a strategic partner with the relevant Strategic Business Unit and Engineering teams, actively supporting operations of these teams, building strong internal relationships, and anticipating business, dealership, and customer needs related to service. The Service Engineer will also utilize an engineering background to act as the liaison between Central Service and Engineering, consult on product design for serviceability, and lead all field campaigns for the product line.

A successful Service Engineer will be self-driven, curious, persistent, and a strong communicator, thrives on building relationships, exhibits a passion in supporting and teaching others, and keeps the customer and dealer at the center of every objective.

ESSENTIAL DUTIES & RESPONSIBILITIES:

Service Strategy Development & Execution:

• Lead the development of all aspects of service strategy, readiness, and support for the assigned product line(s).
• Assess non-technical product service strategies and work with Strategic Business Unit leaders to align Service with the key priorities of the business.
• Provide strategic and content input for Owner’s, Service, and Parts Manuals, as well as other product technical resources such as dealer training material.
• Identify and lead special projects and processes as part of continuous improvement and standardization initiatives.

Lead Design for Serviceability:

• Consult Design Engineering on the serviceability, simplification, and maintainability of products during the design process, provide recommendations and requirements, and lead action plans for improvement.
• Serve as THE go to person for all assigned product line(s) serviceability and maintainability issues (new product development and existing field issues).
• Represent Service on all product development programs, and develop new service initiatives and training to adapt to new vehicle technologies.
• Work with Design, Quality, and Manufacturing Engineering teams to eliminate service issues during design; maintain expertise in service technologies and manufacturing, quality, and design processes.
• Lead development of special tools required to service the specified product line(s).
• Ensure Polaris Digital Wrench diagnostic software development adapts to support new and existing products.
• Attend and be an active member of all assigned product line(s) team meetings.

Lead Field Quality Execution:

• Support the global Technical Service team in identification and resolution of dealer challenges.
• Serve as a peer leader and mentor for Technical Service team members.
• Understand parts supply risks, evaluate impacts of field quality on parts supply, and drive resolution with cross-functional teams.
• Be the Subject Matter Expert on the Bulletin Field Execution Process, and manage all project execution aspects for the process.
• Recommend cost effective plans to resolve field issues as the expert on all available methods of internal and external communications to the dealer network.
• Represent the Service Department in Post Sales Surveillance activities to identify potential issues for the assigned product line(s).
• Maintain communication on product issues with Technical Service, Warranty, Customer Service, Engineering, Manufacturing, Purchasing, Legal, and Quality.
• Assist with escalated customer and dealer inquiries.

Other:

• Maintain a comprehensive service knowledge of Polaris products, dealership operations, and diagnostic technologies.
• Other responsibilities, as assigned.

SKILLS & KNOWLEDGE

Required:

• Bachelor’s degree required in an Engineering discipline (Mechanical, Automotive, Manufacturing, or related)
• 3+ years of related Engineering experience
• Strong ability to network, build relationships, and influence decisions at all leadership levels
• Strong mechanical aptitude and practical experience, especially with snowmobile powertrains and systems
• Strong drive and initiative to identify and tackle issues
• Excellent analytical, data understanding, and problem-solving skills
• Proficient at Excel and data presentation, and driven to new tech
• Significant and proven project management experience across multi-level stakeholders
• Working knowledge of dealership retail service operations

Preferred:

• Experience in the manufacturing environment
• In-depth knowledge of the snowmobile industry and products

WORKING CONDITIONS

• General office environment between all Twin Cities offices
• Significant interaction with dealers and customers
• Heavy workload during field campaign activities
• Up to 10% travel, as required

The starting pay range for Minnesota is $76,000 to $100,000 per year. Individual salaries and positioning within the range are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range.

To qualify for this position, former employees must be eligible for rehire, and current employees must be in good standing.

We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE.

At Polaris we put our employees first, by offering a holistic approach to their health and financial wellbeing. Polaris is proud to offer competitive compensation, including a market-leading profit sharing plan that is fundamental to our pay-for-performance culture. At Polaris, employees are owners of the company through company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan. Employees receive a generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future. In addition to competitive pay, Polaris provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance and disability offerings. Through the Polaris Foundation and our Polaris Gives paid volunteer time off, we support employees who actively volunteer their time, efforts, and passions to improve the health and wellbeing of the communities in which they live, play and work. Employees at Polaris drive our success and are rewarded for their commitment.

• competitive compensation, including a market-leading profit sharing plan that is fundamental to our pay-for-performance culture.
• company contributions to our Employee Stock Ownership Plan and discounted employee stock purchases plan.
• generous matching contribution to 401(k), financial wellness education and consultation to plan for their financial future.
• health
• dental
• vision insurance
• wellness programs
• paid time off
• gym & personal training reimbursement
• life insurance
• disability offerings
• paid volunteer time off

About Polaris

As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Polaris' high-quality product line‑up includes the Polaris RANGER®, RZR® and Polaris GENERAL™ side‑by‑side off‑road vehicles; Sportsman® all‑terrain off‑road vehicles; military…

www.polaris.com (https://www.polaris.com/en-us/)

EEO Statement

Polaris Inc. is an Equal Opportunity Employer and will make all employment‑related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status with regard to public assistance, membership or activity in a local commission, protected veteran status, or any other status protected by applicable law. Applicants with a disability that are in need of an accommodation to complete the application process, or otherwise need assistance or an accommodation in the recruiting process, should contact Human Resources at 800-765-2747 or [e-mail].

Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov).

At Polaris, the need for diverse perspectives and experiences enables our vision of Best People, Best Team. We value our differences and align our passions to do great work. As a highly efficient growth company, we are driven to be agile and adaptable to support our customers. At Polaris we unite to create memorable adventures. Learn more at

http://www.polaris.com/careers