Service Engineer, Marine

KONE; Florida; On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Opportunities to learn and grow

Matching 401K

Health and wellness plans for the full

Paid holidays and paid time off

Job summary

KONE in the United States is seeking a Service Engineer to maintain and troubleshoot elevators and escalators on marine vessels and installations. You will perform on-site client communications, support commissioning and safety procedures, and help manage installations and maintenance handovers.

The role requires a bachelor’s degree in Electronics or Electro-Mechanical Engineering (or equivalent) with several years of field experience; international travel up to 50% is common, including work

Qualifications

• Requires a bachelor’s degree in Electronics Engineering or Electro-Mechanical Engineering or related field.
• Alternative: no degree with 7 years of experience in the position or similar engineering role.
• Experience includes debugging PCB assemblies, wiring harnesses, electro-mechanical assemblies and systems, and reading and interpreting marine elevator diagrams.

Responsibilities

• Accountable for end-user communication with customer on-site marine vessel and site safety.
• Resolve complex technical issues including commissioning certifications of elevators and escalators and complex troubleshooting.
• Perform first visits of unknown equipment from competitors or KONE.
• Evaluate and assist the supervisor with installation maintenance handover.
• Communicate new technical issues that could cause safety hazards.
• Identify and communicate competency gaps related to new equipment to supervisor/technical helpdesk.
• Provide feedback on repairs to reduce call outs with Clinical Specialists and Technical Helpdesk.
• Ensure safe working practices and adherence to maintenance and safety instructions.
• Plan workload effectively with service supervisor.
• Contribute to product, method, and safety improvements via feedback to Service Manager and supervisor.
• Travel up to 50% internationally and domestically, including time aboard ships.

Skills

Electrical engineering

Electro-mechanical systems

Field service experience

Engineering analysis

Education

Bachelor’s degree in Electronics Engineering

Bachelor’s degree in Electro-Mechanical Engineering

Job description

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

Are you ready to make your next career move to join our team as a Service Engineer?

Key Responsibilities:

• Accountable for the end-user's communication with customer on-site marine vessel and the site safety.


• Resolve complex technical issues including commissioning certifications of elevators and escalators and complex troubleshooting by applying the correct analysis procedures.


• Perform first visits of unknown equipment coming from competitors or KONE.


• Responsible for evaluating and assisting the supervisor with the Installation Maintenance handover.


• Communicate new technical issues found with the equipment that could cause potential safety hazards.


• Responsible for actively identifying any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor / technical helpdesk.


• Provide feedback on any repair or adjustment that could reduce call outs and actively communicate with Clinical Specialists, Clinical Analysts and Technical Helpdesk.


• Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.


• Responsible for effectively planning workload in conjunction with the service supervisor.


• Contribute to the ongoing improvement of the products, methods and safety by providing feedback to the SM (Service Manager) organization and supervisor.


• Up to 50% international and domestic travel required; this position requires time spent aboard ships at sea.

What you will need to be successful:

• This position requires a minimum of a bachelor’s degree or foreign equivalent, in Electronics Engineering, Electro-Mechanical Engineering, or a related field, and 3 years of experience in the position offered or in a similar Engineering position.


• Alternatively, in lieu of a bachelor’s degree, employer will accept, no degree and 7 years of experience in the position offered or in a similar Engineering position. Employer will accept any suitable combination of education, training, or experience.


• Additionally, a qualified applicant’s experience must include the following: (1) 3 years of experience in de-bugging of Printed Circuit Board assemblies, wiring harnesses, electromechanical assemblies and systems; (2) 3 years of experience with reading, analyzing, and interpreting technical procedures of marine elevator diagrams in order to provide field support; (3) 3 years of experience identifying European elevator supply of spare parts in order to ensure necessary parts are available for necessary elevator maintenance; (4) 3 years of experience with motion and closed loop controls on elevators in order to fix complex troubleshoot on-site; (5) 3 years of experience with analog and digital interface control on elevators in order to fix complex troubleshooting on-site; and (6) 2 years of experience with performing annual inspections of European elevators in order to ensure elevators comply with local and country regulations.

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation:

• We value your authentic self


• Collaborative, creative and supportive work environment


• Passionate about safety, quality and innovation


• We care about the communities where we live and work

Some of our many benefits include:

• Opportunities to learn and grow


• Matching 401K


• Comprehensive health and wellness plans for the entire family


• Paid holidays and paid time off

Come share your passion and energy to make a positive impact at KONE for our customers and your career!