Service Engineer III

BCforward; Laurel (MD); On-site; USD 42,994 - 61,234; Full time

Job summary

A leading staffing and IT solutions firm is looking for a Service Engineer III in Laurel, MD. The role involves delivering service product features and ensuring on-time delivery while coordinating with various functions. Candidates should have a Bachelor's in Engineering, 4 years of relevant experience, and strong problem-solving and communication skills. This position offers a competitive salary, emphasizing quality and serviceability throughout the product life cycle.

Qualifications

• 4 years related work experience required.
• Current knowledge on engineering design principles and technologies.
• Ability to present ideas clearly and concisely.

Responsibilities

• Define procedures for field modifications and calibrations.
• Own product and subsystem requirements for serviceability.
• Coordinate service engineers and manage project plans.
• Interface with external organizations related to service operations.

Skills

Technical domain knowledge

Problem-solving skills

Effective communication

Analytical skills

Education

Bachelor's degree in Engineering or related field

High School Diploma/GED with 4 years related work experience

Job description

About BCforwardBCforward began as an IT business solutions and staffing firm. Founded in 1998, BCforward has grown with our customers’ needs into a full service personnel solutions organization. BCforward’s headquarters are in Indianapolis, Indiana and also operates delivery centers in 17 locations in North America as well as Hyderabad, India and Puerto Rico. We are currently the largest consulting firm and largest MBE certified firm headquartered in Indiana. With 14+ years of uninterrupted growth, the addition of two brands (Stafforward and PMforward) and a team of more than 1400 resources our teams deliver services for multiple industries from both public and private sectors. BCforward’s team of dedicated staffing professionals has placed thousands of talented people over the past decade, with retention rates that are consistently higher than the industry average.

Job Description

Service Engineer III
Laurel, MD, USA, 20723
$37.83/hr on w2

Role Summary: The Lead Service Integrator (Service Engineer 2) is responsible for ensuring on-time delivery of service product features, technical publications, training, global parts availability, and service process validation for a small to mid-sized product or product line. The position has exposure to the entire system, requires communication with all functions in the organization, and will be involved in the full life cycle of the product from definition to verification/validation and installed base support.

Essential Responsibilities

• Defining procedures for field modifications, calibrations, and part replacements
• Owning product and subsystem requirements related to serviceability and diagnosis
• Setting field replaceable unit strategies and interfacing with external organizations such as Global Parts and Repair Solutions and Service Operations
• Maintaining effective quality systems compliant with GE Quality policies and Six Sigma standards
• The Lead Service Integrator may be asked to coordinate the work of other service engineers, such as creating work breakdown structures, product plans and staffing/resourcing plans, and managing those project plans through the entire development process.
• Leverages knowledge in advanced technical/functional areas and applies technical theory and practical experience with input from relevant functional areas to solve complex problems
• Works independently and possesses a level of functional expertise necessary to influence and execute technical and project deliverables.
• Works with the online center, field engineers, customers and/or program leadership to ensure that the project deliverables are consistent with the goals of larger programs or initiatives

Basic Qualifications

• Bachelors degree in Engineering or related field; or equivalent (defined as a High School Diploma/GED and 4 years related work experience)
• 4 years related work experience
• Demonstrated technical domain knowledge by being current on engineering design principles, architectures and advancements in clinical and engineering concepts and technologies
• Demonstrated problem-solving skills
• Demonstrated ability to make recommendations to technical and program leadership to improve the product, process or technology
• Effective communication skills—ability to present ideas clearly and concisely

Quality Specific Goals

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
• Complete all planned Quality & Compliance training within the defined deadlines.
• Identify and report any quality or compliance concerns and take immediate corrective action as required

Desired Characteristics

• Experience working in a Service or Systems Engineering team.
• Strong analytical, trouble‑shooting skills
• Ability to work independently
• Customer orientation: self‑motivated, self‑starter with the ability to work independently and learn quickly
• Customer focused: strong interpersonal skills, ability to listen to customer, build relationships, and work under pressure
• Hands‑on approach regarding installations, upgrades and repairs
• General project leadership skills
• Design For Reliability (DFR) or Design For Service (DFS) experience
• Strong customer focus