Service Engineer I

Hexagon Manufacturing Intelligence in; Wilmington (NC); Remote; USD 60,000 - 85,000; Full time

Job summary

A leading company in industrial intelligence is seeking a Service Engineer for a remote position with regional travel. You will ensure customer success by maintaining high-precision Coordinate Measuring Machines (CMM) and related equipment, working independently to troubleshoot complex systems and deliver excellent customer satisfaction.

Benefits

Work remotely

Travel regionally to customer sites

Collaborate with a forward-thinking team

Qualifications

• Technical degree (Tech School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, or related fields.
• Strong troubleshooting skills in mechanical, electrical, and software domains.
• Ability to lift up to 75 lbs and travel regularly.

Responsibilities

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training on machine operation and maintenance.
• Complete service reports accurately and provide feedback for service improvements.

Skills

Troubleshooting

Communication

Customer Service

Education

Technical degree in Electronics or Industrial Mechanics

Tools

Basic electrical test equipment

Microsoft operating systems

Job description

Hexagon's Manufacturing Intelligence division is seeking a Service Engineer for our Harrisburg, PA location. This is a 100% remote position with regional travel.

At Hexagon, we aim to help industrial manufacturers develop disruptive technologies and life-changing products. Our strength lies in our global presence and extensive portfolio of advanced industrial sensors, measurement technologies, factory automation, simulation, and analytics tools.

Why Join Us?

• Be part of a global leader in industrial intelligence.
• Work remotely and travel regionally to customer sites without the need for cross-country flights.
• Collaborate with a forward-thinking team focused on innovation and excellence in customer service.
• Learn from a long-tenured team with deep product and customer experience.

About the Role

As a Service Engineer, you will ensure customer success by maintaining and optimizing high-precision Coordinate Measuring Machines (CMM) and related equipment. You will work independently, troubleshoot complex mechanical and electronic systems, and develop your skills through exposure to innovative technologies.

What You'll Do

• Install, repair, troubleshoot, and maintain high-tech CMM machines at customer locations.
• Provide technical expertise and training on machine operation and maintenance.
• Support product innovation by collaborating with R&D and technical teams to incorporate customer feedback.
• Work independently in a dynamic environment to deliver excellent customer satisfaction.
• Complete service reports accurately and provide feedback for service improvements.
• Travel regionally (up to 100%) to interact with diverse clients and industries.
• Lift and move equipment weighing up to 75 pounds and work a minimum of 40 hours per week, including overtime as needed.

Qualifications

• Technical degree (Tech School, Associate, or Bachelor’s) in Electronics, Industrial Mechanics, or related fields.
• Military Technical School training and experience are also acceptable.
• Experience with hand tools and basic electrical test equipment is essential.
• Knowledge of Microsoft operating systems required.
• Strong troubleshooting skills in mechanical, electrical, and software domains are highly desirable.
• Ability to work independently with strong problem-solving skills.
• Ability to lift up to 75 lbs and travel regularly within the territory.
• Excellent communication and customer service skills.
• Experience with CMM or industrial automation is a plus.

Physical Demands

You must be able to perform essential functions, with accommodations available for disabilities, barring undue hardship.

• Stand, walk, sit, bend, and kneel frequently.
• Use manual dexterity for operating equipment and grasping objects.
• Move around customer worksites regularly.
• Lift/move up to 75 pounds.
• Vision abilities: close vision, depth perception, focus adjustment.
• Communicate regularly with colleagues and customers.

Work Environment

Primarily visiting customer sites, with occasional office visits. Maintain equipment cleanliness and functionality. Noise levels are low to moderate. PPE will be provided as needed. Travel to customer sites may be up to 100%.