Service Engineer - Eltra

Verder Scientific GmbH; Pennsylvania; Presencial; USD 70.000 - 95.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits

401(k) match

Paid time off

Training program

Cutting-edge tech

Descripción de la vacante

Verder Scientific Inc., Eltra Business Unit, seeks a highly motivated Field Service Engineer to deliver on-site technical service and customer support for elemental analysis equipment across the Mid-Atlantic region.

Based in North Carolina, South Carolina or Georgia with up to 70% travel, you will install, calibrate, and maintain equipment, troubleshoot issues, and build strong relationships with key accounts.

Formación

• Associate’s Degree in Electrical or Technical field preferred; alternatively, minimum of 3 years’ experience as a maintenance/service technician in a laboratory or industrial environment.
• Must have basic knowledge of mechanical systems and components; able to read schematics and technical drawings.

Responsabilidades

• Provide technical support and troubleshooting via phone, email, and on-site visits; conduct in-house diagnostics, repairs, and calibration of ELTRA instruments.
• Prepare and issue quotes for spare parts and service work; document activities in the ERP system.
• Assist in commissioning new equipment at customer sites and perform preventive maintenance.
• Build and maintain strong relationships with key accounts and end users.
• Maintain and service VSUS laboratory units; ensure a clean, safe workspace.

Conocimientos

Electrical systems

Diagnostics tools

CRM

ERP systems

Microsoft Office

Communication skills

Organizational skills

Educación

Associate’s Degree in Electrical or Technical field

Herramientas

Multimeters

Clamp meters

Electrical schematics drawings

Hand tools

CRM software

ERP software

Descripción del empleo

Are you looking for a long-term perspective in a successfully growing, profitable company? Then you've come to the right place!

Verder Scientific Inc. is the local branch of Verder Scientific, a leading high-tech company in the field of sample preparation and analysis. We are a dedicated and motivated team of 58 people, located in Newtown, PA, and represent the six brands of our group in the domestic market, providing laboratories with innovative, precise and efficient solutions: Retsch is our specialist in laboratory mills and sieving equipment. Microtrac develops leading solutions for particle characterization. Carbolite supplies high-performance laboratory ovens. Eltra enables precise elemental analysis. QATM takes care of metallographic sample preparation and hardness testing and Erweka is our producer of pharmaceutical testing devices.

Verder Scientific operates 13 production sites and eleven sales companies worldwide and are part of the German-Dutch technology group Verder, a group of companies with over 2500 employees around the globe. We believe that our journey is far from complete. We're looking for innovators and critical thinkers who are eager to challenge the status quo, are willing to contribute new ideas and take over responsibility. If you are passionate about your work and are looking for a position where you can make a tangible impact, we want you on our team.

We have an opening in our Eltra Business Unit for a highly motivated Field Service Engineer (m/f/d). This role involves providing technical service and customer support on site in the Mid Atlantic region ensuring optimal performance of elemental analysis equipment in laboratories and industrial environments.

Primary responsibilities as Field Service Engineer (m/f/d) Eltra:

• Customer support: provide technical support and troubleshooting via phone, email, and on-site visits, alongside in-house diagnostics, repairs, and calibration of ELTRA instruments.
• Organization: prepare and issue quotes for spare parts and service work and ensure all activities are documented in the ERP
• Installations and maintenance: assist in commissioning new equipment at customer sites and conduct preventive maintenance on customer equipment in accordance with service agreements.
• Stakeholder relationships: build and maintain strong relationships with key accounts and end users.
• In-house equipment and workshop: maintain and service VSUS laboratory units, and ensure a clean, organized, and safe workspace at all times.

As Field Service Engineer (m/f/d) Eltra you're a perfect match, if...

• Education: Associate’s Degree in Electrical or Technical field preferred; alternatively, a minimum of 3 years’ experience as a maintenance/service technician in a laboratory or industrial environment, as well as basic knowledge of mechanical systems and components.
• Technical experience: solid understanding of single-phase and three-phase electrical systems and proficiency in using diagnostic tools such as multimeters, clamp meters, and standard hand tools; ability to read and interpret schematics and technical drawings.
• IT skills: experience with CRM and ERP systems highly preferred, and sound proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Additional skills: strong organizational skills with attention to detail, and excellent written and verbal communication skills.
• Location: based out of North Carolina, South Carolina or Georgia and willingness to travel up to 70%, including overnight trips.

What we offer:

• Competitive salary and bonus incentives.
• Comprehensive benefits package including Life, Health, Dental, and Vision insurance (company-paid).
• 401(k) with up to 4% company match after one year of employment.
• Paid time off: 10 vacation days and 10 sick/personal days annually.
• Extensive hands-on training and ongoing professional development.
• Opportunity to work with cutting-edge technology and industry-leading customers.

Verder Scientific Inc. - 11 Penns Trail - PA 18940 - Newtown, USA
Phone: [phone]