Service Engineer - Mid-Atlantic

Methods Machine Tools, Inc.; Charlotte (NC); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical

401(k)

Vacation

Sick pay

Holiday pay

Tuition assistance

Job summary

Methods Machine Tools, Inc. is seeking an experienced Service Engineer in Charlotte, NC. This role involves diagnosing, repairing, and maintaining CNC milling and turning machines at customer facilities, requiring mechanical and electrical troubleshooting expertise. The ideal candidate should have at least 5 years of experience in CNC field service, strong communication skills, and proficiency with Fanuc controls. Competitive benefits include medical, 401(k), and vacation. Travel to customer sites is required.

Qualifications

• Minimum of 5 years of experience in CNC field service.
• Ability to read and interpret mechanical drawings, ladder diagrams, and wiring schematics.
• CNC programming experience is a plus.

Responsibilities

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers and pallet systems.
• Communicate effectively with customers regarding repairs and maintenance.

Skills

CNC field service experience

Knowledge of Fanuc controls

Strong mechanical aptitude

Communication skills

Proficiency in Microsoft Office Suite

Tools

Digital multimeter

Ohmmeter

Phase checker

Job description

Company Overview

Methods Machine Tools, Inc. supplies high‑quality, high‑precision machine tools and automation solutions. The company designs integrated custom machining processes and systems, and has been in operation since 1958. Headquartered in Sudbury, Mass., Methods has more than 300 employees and has installed over 45,000 machines in North America.

Job Title

Service Engineer

Department

Service

Location

Charlotte, NC

Position Overview

We are seeking an experienced Field Service Engineer to diagnose, repair, and maintain CNC milling and turning machines at customer facilities. This role involves mechanical and electrical troubleshooting and requires a solid understanding of mechanical systems, CNC controls, and electro‑mechanical assemblies. The ideal candidate is self‑motivated, customer‑focused, and can work independently while delivering exceptional service.

Benefits

• A long history of stability and growth
• Excellent compensation
• Medical, 401(k), vacation, sick, holiday pay, tuition assistance

Mechanical Responsibilities

• Diagnose and repair CNC milling and turning machines at customer locations.
• Troubleshoot and repair automatic tool changers, pallet systems, spindles, and turret mechanisms.
• Perform ball screw and axis support bearing replacements and alignments.
• Repair and align hydraulic and pneumatic systems.
• Read and interpret mechanical drawings and part prints to execute precise repairs.

Electrical Responsibilities

• Troubleshoot electrical and electronic systems, including CNC controls and electro‑mechanical assemblies.
• Read and follow ladder and wiring diagrams to diagnose issues.
• Utilize tools such as digital multimeters, ohmmeters, and phase checkers for troubleshooting.
• Repair CNC controls, including Fanuc systems, and perform programming as needed.

Customer Support

• Communicate effectively with customers to explain diagnoses, repair progress, and preventive maintenance measures.
• Provide professional and courteous customer service to ensure client satisfaction.
• Maintain a professional appearance and demeanor when representing the company.

Physical Requirements

• Ability to lift up to 50 lbs.
• Perform physical tasks such as bending, twisting, and crawling.
• Climb step ladders up to 8 feet.
• Drive daily to customer locations, with dependable transportation and a clean driving record required.

About You

Applicant should have a minimum of 5 years of experience in CNC field service and knowledge of Fanuc controls. CNC programming experience is a plus.

• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite.
• Ability to stay calm and professional during stressful situations.
• Self‑motivated with the ability to work independently.
• Strong mechanical aptitude, with experience in CNC repair.
• Proficient in reading mechanical drawings, part prints, ladder diagrams, and wiring schematics.
• Experience using diagnostic tools, including multimeters and phase checkers.

Travel Requirements

• Daily travel to customer facilities.

Additional Information

This job description is designed to provide an overview of basic skills, experiences and education required to perform the job and is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities required of the employee to perform the essential functions of the job. In instances where educational degrees are required, the company will take into consideration factors such as additional experience, training, or certifications in lieu of specific educational requirements.

Methods Machine is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.