Service Engineer - Baltimore, MD

Hexagon Manufacturing Intelligence; North Kingstown (RI); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Competitive salary with bonuses

Healthcare benefits

Flexible schedules with travel

PTO

Job summary

Hexagon Manufacturing Intelligence is seeking a Field Service Engineer to install, repair, calibrate, and maintain high-precision Coordinate Measuring Machines at customer sites. You will diagnose mechanical, electrical, and software issues and provide hands-on training to operators.

You’ll work independently, travel across the upstate NY region (up to 100%), and document service activities while delivering excellent customer service and support.

Qualifications

• High School Diploma or equivalent.
• Prior experience with hand tools and basic electrical test equipment.
• Microsoft Windows operating system knowledge required.
• Mechanical, electrical, and software troubleshooting skills.
• Strong problem-solving abilities and ability to work independently.
• Excellent communication and customer service skills.
• Prior CMM or industrial automation experience is a plus.

Responsibilities

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software issues and implement corrective actions.
• Provide technical training and guidance to customers on machine operation and maintenance.
• Document service activities and submit detailed service reports.
• Collaborate with technical support and engineering teams to resolve issues.
• Deliver high levels of customer satisfaction while managing service schedules.
• Travel throughout the upstate NY territory (up to 100%) to support customer needs.
• Lift and move equipment up to 75 pounds and work 40+ hours per week as required.

Skills

Hand tools

Electrical test equipment

Microsoft Windows

Troubleshooting (mechanical/electrical

Independent worker

Communication skills

Customer service

CMM/industrial automation experience

Education

High School Diploma or equivalent

Tools

Hand tools

Electrical test equipment

CMM machines

Job description

Hexagon’s Manufacturing Intelligence Business Area is seeking a Service Engineer in our Baltimore, MD location.

At Hexagon's Manufacturing Intelligence Business Area, we're helping shape the future of industry with cutting-edge technologies that enable the development of the next generation of products. With a global reach and a vast portfolio that includes advanced sensors, factory automation, and simulation tools, we foster innovation and transformation in manufacturing.

Why Join Us?

• Be part of aglobal leaderin industrial intelligence.
• Work remotelyand travel to customer sites across the region without having to fly across the country.
• Collaborate with a forward-thinking team dedicated toinnovationandexcellencein customerservice.
• Learn from a long-tenured existing teamwith deep product and customer experiences.

About The Role

As a FieldServiceEngineer, you’ll play a critical role in ensuring our customers’ success by maintaining and optimizing our high-precision Coordinate Measuring Machines (CMM) and related equipment. You'll work independently, troubleshoot complex mechanical and electronic systems, and have the opportunity to develop your skills through exposure to innovative technologies.

What You'll Do

• Install, repair, troubleshoot, calibrate, and maintain CMM systems at customer locations.
• Diagnose mechanical, electrical, and software-related system issues and implement corrective actions.
• Provide technical training and operational guidance to customers on machine operation and preventative maintenance.
• Accurately document service activities and submit detailed service reports.
• Partner cross-functionally with technical support and engineering teams to resolve complex issues.
• Deliver high levels of customer satisfaction while managing service schedules effectively.
• Travel throughout the upstate NY territory (up to 100%) to support customer needs.
• Lift and move equipment weighing up to 75 pounds unassisted and work a minimum of 40 hours per week, including overtime as required to meet customer needs.

Qualifications

• High School Diploma or equivalent
• Prior experienceworking withhand toolsandbasic electrical test equipmentis essential.
• Microsoft operating systemknowledge is required.
• Mechanical, electrical, and softwaretroubleshooting skills are highly desired.
• Strong problem-solving skills and the ability to work independently.
• Comfortable lifting up to 75 lbs and traveling regularly within the territory.
• Excellentcommunication and customerserviceskills.
• Prior experience with CMM machines or other industrial automation is a plus.

Physical Demands

• Frequently required to stand, walk, sit for long periods of time with regularly bending and kneeling
• Manual dexterity required for keyboard use, operating office equipment, grasping objects
• Regularly move around the customers’ worksites
• Regularly lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, depth perception and adjust focus
• Frequently communicates with other employees and customers

Work Environment

• Primarily visits customers’ worksites, with occasional visits to the office
• Equipment is kept clean, orderly, properly inspected for accurate functionality
• Noise levels are considered low to moderate
• If required, PPE will be provided
• Requires travel to customers’ worksites up to 100%

At Hexagon Manufacturing Intelligence, our spirited energy and engagement are evident in our commitment to our work, passion for what we do and the speed at which we achieve it. Here you will find the opportunity to build your career, develop professionally, and explore opportunities across a large, diversified company that prides itself on its innovative spirit and commitment to integrity.

We strive to attract the most talented and dynamic individuals in their fields because our success is in our people! Our culture encourages independent thinking and a team mentality. And we offer a competitive benefits package that is second to none!

What We Offer

• Competitive salary with opportunities forperformance-based bonuses.
• Comprehensivehealthcare benefits(medical, dental, vision), including Health Savings Accounts (HSA) with employer contributions.
• Flexible work scheduleswith remote options and80%-100% travel, offering variety in your workdays.
• Paid time off(PTO), including holidays and parental leave.
• 401k withgenerous employer matchandtuition reimbursementto support your professional development.
• Opportunities to grow and move within aglobal companyknown for its commitment toemployee growthand innovation.