Service Engineer

ZF Group; Vernon Hills (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Annual Incentive Plan

Paid time off

401k Plan

Health Care Benefits

Paid Holidays

Supportive team environment

Diverse culture

Community outreach

Job summary

ZF Group is seeking a Service Engineer to coordinate technical service actions and support customers with product issues. You will troubleshoot, conduct warranty analyses, and collaborate with product and quality teams while traveling up to 20% internationally and domestically.

The role requires a Bachelor’s degree in engineering or related field, 1+ years of experience, and familiarity with high voltage systems, CAN, SAP, and MS Office.

Qualifications

• Bachelor’s degree in engineering or related technical field.
• 1+ years experience (including internship or co-op).
• Preferred high voltage vehicle systems and CAN knowledge.
• Preferred heavy duty construction or commercial vehicle experience.
• Proficiency in SAP and Microsoft Office.

Responsibilities

• Coordinate service actions in house and in the field.
• Maintain positive customer relationships for technical issues.
• Distribute and follow up on Service Change Notices.
• Create and distribute Technical Service Bulletins for ZF products.
• Alert Product Management and Quality about safety and technical issues.
• Provide technical support on new product releases, BOMs, and catalogs.
• Assist in warranty inspections and failure analysis.
• Travel internationally and domestically up to 20%.

Skills

Problem solving

Customer relations

Negotiation

Troubleshooting

Education

Bachelor’s degree in engineering

Tools

SAP

Microsoft Office

Job description

Job Description

The Service Engineer is responsible for coordinating technical service actions, supporting customers with product-related issues, and ensuring the implementation of service updates across the organization. This role involves troubleshooting, warranty analysis, and collaboration with product and quality teams, with occasional domestic and international travel.

What you can look forward to as a Service Engineer

• Implementation and coordination of service actions both in house and in field.
• Establishes and maintains positive customer relationships for technical issues and customer satisfaction.
• Interprets, distributes and follows up to ensure Service Change Notices are implemented throughout the organization.
• Creates and distributes Technical Service Bulletins for ZF product to aid customers in product installation.
• Proactively alerts Industrial Business Line Product Management and Quality department about potential safety and technical issues on ZF product. Helps to find solutions by using problem solving process.
• Provides technical support on new product releases, B.O.M.’s and catalogs.
• Assist in warranty inspections and provides failure analysis on ZF product warranty claims which may require some travel.
• Travel internationally and domestic up to 20%.

Your profile as a Service Engineer

• Bachelor’s degree in engineering or related technical field.
• Preferred 1+ years experience (including internship or co op).
• Preferred experience with high voltage vehicle systems and CAN knowledge.
• Preferred heavy duty construction vehicle or commercial vehicle experience.
• Proficiency in Microsoft Office and SAP.
• Project management, good customer relations and negotiation skills.
• Self driven and result & detail oriented.
• Must be able to troubleshoot/problem solve drivetrain issues.

What We Offer

The expected base compensation for this role is $59,600.00- $74,500.00 annually. Actual base compensation within the identified range will vary based on factors relevant to the position.

• Annual Incentive Plan
• Paid time off
• 401k Plan
• Health Care Benefits
• Paid Holidays
• A supportive collaborative team environment
• A strong diverse culture
• Supportive Employee Groups and community outreach activities

ZF does not offer visa sponsorship for this role (e.g., H-1B, TN), and candidates must be authorized to work in the U.S. without requiring sponsorship by ZF now or in the future. This role also does not include any immigration-related support, including—but not limited to—being listed on government forms, providing documentation for work authorization, coordinating with universities, or participating in training plans or other procedures related to visa status (e.g., H-1B, TN, F-1 OPT/CPT, J-1, O-1, L-1, E-3, and any other status requiring employer sponsorship or immigration-related support). IF YOU REQUIRE ANY FORM OF VISA SPONSORSHIP OR ANY IMMIGRATION SUPPORT NOW OR IN THE FUTURE, PLEASE DO NOT APPLY.