Service Engineer

IBA Worldwide; Town of Italy (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

IBA Worldwide is seeking a Field Service Engineer in Town of Italy, NY, responsible for the installation and maintenance of proton therapy equipment. Ideal candidates should have a technical degree and strong troubleshooting skills, with proficiency in both Italian and English. The position involves direct client interaction, ensuring equipment reliability, and working in a team environment with rotating shifts. Join IBA's mission to innovate and improve cancer treatment technology while upholding high standards as a certified B Corporation.

Qualifications

• Bachelor's or master’s degree in electronics or related fields is required.
• Experience in maintenance and installation of electrical equipment is needed.
• Good verbal and written communication skills in both Italian and English.

Responsibilities

• Responsible for installation, maintenance, and repair of IBA equipment.
• Participate in operations of IBA equipment at the proton therapy center.
• Provide technical support to medical staff during daily operations.

Skills

Technical ownership

Maintenance and troubleshooting

Good communication skills in Italian and English

Analytical and logical reasoning skills

Customer-oriented mindset

Team player

Education

Technical bachelor’s or master’s degree in electronics, mechatronics, automation, or telecommunications

Technical high school diploma with experience in maintenance

Job description

Mission

As Field Service Engineer Proton Therapy, you play a key role in IBA’s mission to treat cancer patients.

You are responsible for the installation, maintenance and repair of IBA equipment and systems (hardware and software) on IBA or customer's sites, in order to deliver within defined timelines a final reliable working product, matching quality, performance and customer satisfaction requirements. You also participate in maintenance and operations of IBA equipment at Humanitas Proton Therapy Center in Rozzano. You are based on site, but open to travel for training and support purposes. You report to the Site Manager and you will be working with a team of 5 people.

Challenges we trust you with

• Technical ownership of a site subsystem according to area competencies
• Maintaining and troubleshooting the equipment dealing with electrical, mechanical, and software matters
• Testing and repairing the equipment/systems according to the technical specifications
• Upgrading and improving the system in collaboration with the R&D department
• Ensuring the highest quality of state-of-the-art technologies/services
• Proposing solutions that improve equipment reliability, stability and operability
• Preparing and setting up of equipment/systems on a daily basis for clinical operations
• Operating the equipment and providing technical support to the medical staff during daily operations
• Ensuring daily reports of activities, maintenance execution and incidents in the appropriate IT tools
• Maintaining adequate records as defined by the specific facility
• Direct contact with internal and external clients
• Maintaining the third parties equipment (TPS, OIS, various gating systems)

What we value

• A technical bachelor’s or master’s degree in the field of electronics, mechatronics, automation, or telecommunications
• As alternative a technical high school diploma with solid experience in an industrial environment in maintenance, installation and troubleshooting activities dealing with electrical equipment and plants
• Good verbal good communication skills in Italian and English
• Good written and reporting skills in Italian and English
• Good analytical and logical reasoning skills for root cause analysis
• A broad technical interest and motivation to perform hands‑on work
• Basic/medium level of IT knowledge to perform first line interventions on sys admin matters

And you also are:

• Customer‑oriented
• Proactive/hands‑on person
• Able to follow rules and regulations
• Able to deliver on strict deadlines
• Eager to learn new fields, continuously updating your knowledge (Electronics, Software, Hardware, Beam Physics, Medical Application etc.)
• Willing to share your knowledge in your area of expertise
• A team player with strong interpersonal skills
• A flexible person, willing to work in rotating shift work (mainly morning and afternoon shifts but also late afternoon and night shifts to perform activities after the patient’s treatments. Weekend shifts could be scheduled in rotation on the entire team).

Life at IBA

At IBA, we value creativity, innovation, and a commitment to excellence. As a certified B Corporation (B Corp), we uphold the highest standards of social and environmental performance. If you’re ready to embark on a journey where your skills and ideas can truly make an impact, apply now to join our dedicated team. Let’s shape the future of technology together!