Field Service Engineer

IBA Group; Jacksonville (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Life & AD&D Insurance

Disability Insurance

Health Savings Accounts / HSA

Wellness incentives

401(k) match

Parental Leave

Paid time off

Emergency travel assistance

Voluntary Benefits

Job summary

IBA Group is seeking an experienced Field Service Engineer to install, maintain and repair IBA equipment worldwide, especially across Proton Therapy sites.

You will participate in installation and maintenance of IBA systems and tools, ensuring quality and timely service. The role requires travel up to 60% and functional collaboration with customers and internal teams.

Qualifications

• Bachelor's or Master's degree in Electro‑mechanics or equivalent by experience.
• Proven experience in root-cause analysis and leading large-scale system troubleshooting.
• Very good oral and written skills in English.
• Very good communication skills with customers and IBA team.

Responsibilities

• Install, maintain and repair IBA equipment worldwide.
• Participate in installation and maintenance of IBA systems and tools on Proton Therapy sites.
• Debug and report bugs to Development Team and test equipment per specifications.
• Document and report interventions in CMMS with detail and accuracy.

Skills

Root-cause analysis

English proficiency

Communication skills

Education

Bachelor's or Master's in Electro‑mechanics

Job description

Location: FL - Jacksonville, FL, US Oklahoma City, OK, US Kansas City, KS, US Tampa, FL, US Shreveport, LA, US Somerset, NJ, US Boston, MA, US Hampton, VA, US Estero, FL, US Little Rock, AR, US Warrenville, IL, US Royal Oak, MI, US Wallingford, US Philadelphia, PA, US Knoxville, TN, US Boca Raton, FL, US Dallas, TX, US Seattle, WA, US Miami, FL, US

Work regime: Full-Time

Kind of contract: Open Ended Contract

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound:Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

• Proton Therapy– delivering next-generation precision treatment
• Radiopharmaceuticals– supporting oncology care with premium services and equipment
• Dosimetry– ensuring safety and quality in medical equipment
• Industrial Accelerators– advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission

Does Working on high end technologies while exploring the world speaks to you? Are you an “hands on” Engineer with an excellent team spirit, eager to learn and willing to travel? Then we have an exciting Career opportunity for you.

Our team is searching for a Field Service Engineer with skills and passion to install, maintain and repair IBA equipments worldwilde.

As a Flying Field Service Engineer “Accelerators”, you play a key role in our mission to treat cancer patients. You participate to the installation and maintenance of the IBA systems, equipments and technical tools on the Proton Therapy sites worldwide and more specifically related to the accelerator part on customer’s site.

You ensure the highest quality of state-of-the‑art technologies and services. You will become a specialist in the latest cancer treatment solutions and represent IBA with your “know‑how”.

Challenges we trust you with

• You will help deliver a final, reliable working product within defined timelines that matches quality, performance and customer satisfaction requirements.
• You install equipment/systems accordingly to the defined planning, procedure timelines and operating processes.
• You debug and report bugs to the Development Team, and you are in charge of testing equipment/systems according to the specifications.
• You also maintain equipment/systems according to the maintenance schedule, and repair equipment/systems taking all necessary actions to solve problems.
• You train less experienced colleagues to use properly and safely equipment/systems.
• You document and report interventions and actions undertaken in CMMS, with the required level of details and accuracy.

What we value

We are searching for an “hands on” Engineer with an excellent team spirit, eager to learn and willing to travel worldwilde.

You have:

• A Bachelor's or Master’s Degree in Electro‑mechanics or equivalent by experience.
• Proven experience in root‑cause analysis and you can lead a large‑scale system troubleshooting.
• Very good oral and written skills in English.
• Very good communication skills with customers and IBA team.
  

And you also are:

• A driven, proactive and hands‑on individual.
• Able to organize your work autonomously and take initiatives.
• A team player with very good communication skills.
• Willing to travel up to 60% of your time, including mostly weekends.
• Willing to work different shift times, when necessary.

Compensation and Benefits

IBA offers a comprehensive benefits packagethat reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Approximate Salary Range: $65,000 - $90,000.

Variable Pay:Profit sharing, time-based compensation, “above & beyond” award, referral rewards

Core Benefits (100% employer-paid):

• Life & AD&D Insurance (1x annual salary)
• Short/Long-Term Disability (80% / 60% of pay)
• Medical, Dental, Vision premium subsidies
• Health Savings Accounts / Health Reimbursement Accounts contributions
• Wellness incentives (up to $500/year)
• 401(k) match (up to 4%)
• 10 weeks full paid Parental Leave
• Paid time off: 7 personal + 10 PTO days (first year)
• Emergency travel & employee assistance

Optional Benefits:Voluntary Life Insurance, Pre-paid Legal, Flexible Spending Accounts.