Service Engineer

Bass Pro Shops; Springfield, Northern (MO, KY); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k

Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund And more!

Job summary

Bass Pro Shops is seeking a Service Engineer for White River Marine Group in Springfield, MO. The role collaborates with design and engineering teams to develop procedures and documentation for diagnosing and servicing products, with a focus on reducing warranty costs and ensuring low total cost of ownership for customers.

The candidate will develop repair procedures, provide training materials to dealers, and lead time studies to optimize diagnostics.

Qualifications

• Minimum Degree Required: Bachelor's Degree or equivalent related work experience.
• Minimum 3 – 5 years exempt level experience in an engineering or mechanical service role.
• Strong mechanical skills.
• Strong verbal and written communications skills with a customer‑centric focus.
• Ability to collaborate with others to achieve goals.
• Ability to analyze complex problems and provide effective solutions.
• Strong organizational skills with attention to detail.
• Ability to effectively manage multiple priorities working to strict deadlines, while producing quality results.

Responsibilities

• Work collaboratively with Product Engineering and Design team members to ensure products and components are serviceable by the dealership; services that will reduce warranty cost when repairs are necessary and provide low cost ownership to the customer.
• Develop repair procedures to properly fix the product.
• Develop and provide service training and materials to help dealers fix products on the first visit.
• Lead repair time studies to develop optimal required diagnostics to identify appropriate repair.
• Identify the time required to make specific repairs and assign labor times to that repair procedure.
• Assist Warranty and Compliance teams in the creation of repair procedures and labor times on required service bulletins and recalls.
• Provide technical support on complex repairs to help deliver high customer satisfaction through Interactions with the Customer Support Team, direct interaction with Plants and Product Engineering and direct communications with technicians and dealer management as needed.
• All other duties as assigned.

Skills

Mechanical skills

Customer focus

Communication

Collaboration

Problem solving

Time management

Education

Bachelor's degree or equivalent

Job description

POSITION SUMMARY: Service Engineer, White River Marine Group.

This position will work closely with internal design and engineering teams to develop process, procedures and documentation for effective diagnosis and servicing of our products.

ESSENTIAL FUNCTIONS:

• Work collaboratively with Product Engineering and Design team members to ensure products and components are serviceable by the dealership; services that will reduce warranty cost when repairs are necessary and provide low cost ownership to the customer.
• Develop repair procedures to properly fix the product.
• Develop and provide service training and materials to help dealers fix products on the first visit.
• Lead repair time studies to develop optimal required diagnostics to identify appropriate repair.
• Identify the time required to make specific repairs and assign labor times to that repair procedure.
• Assist Warranty and Compliance teams in the creation of repair procedures and labor times on required service bulletins and recalls.
• Provide technical support on complex repairs to help deliver high customer satisfaction through Interactions with the Customer Support Team, direct interaction with Plants and Product Engineering and direct communications with technicians and dealer management as needed.
• All other duties as assigned.

EXPERIENCE/QUALIFICATIONS:

Minimum Degree Required: Bachelor's Degree or equivalent related work experience

Minimum 3 – 5 years exempt level experience in an engineering or mechanical service role

• Strong mechanical skills
• Strong verbal and written communications skills with a customer‑centric focus
• Ability to collaborate with others to achieve goals
• Ability to analyze complex problems and provide effective solutions
• Strong organizational skills with attention to detail
• Ability to effectively manage multiple priorities working to strict deadlines, while producing quality results

Full Time Benefits Summary:

• Enjoy discounts on retail merchandise, our restaurants, world‑class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k
• Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund And more!

Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [e-mail].

White River Marine Group About Bass Pro Shops

Bass Pro Shops is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world‑class resort destinations and more.

In 2017 Bass Pro Shops joined forces with Cabela’s to create a "best‑of‑the‑best" experience with superior products, dynamic locations and outstanding customer service.

Bass Pro Shops also operates White River Marine Group, offering an unsurpassed collection of industry‑leading boat brands, and Big Cedar Lodge, America’s Premier Wilderness Resort.

Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”