Service Engineer

SwiftCruit; Raleigh (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Dormont Manufacturing Co is seeking a Service Engineer to support installation, commissioning, and service for grid integration systems across North America. This role involves providing technical support to service teams and customers, ensuring reliable operation of power quality systems.

You will collaborate with engineers and project managers while contributing to process improvement initiatives and internal training efforts. A Bachelor’s degree in engineering and experience with electrical systems are preferred.

Qualifications

• Candidate must have work authorization to work in the United States.
• Experience with substation products and engineering practices.
• Familiarity with power electronics technologies such as SVC and HVDC is a plus.

Responsibilities

• Support service activities to meet customer requirements related to power quality.
• Serve as primary support for service teams and customers.
• Provide remote troubleshooting and system documentation support.

Skills

Technical troubleshooting

Knowledge of electrical safety regulations

Organizational skills

Education

Bachelor’s degree in engineering (Electrical Engineering, Power Systems, etc.)

Tools

Computer-based control systems

Job description

THE OPPORTUNITY

As a Service Engineer within Hitachi Energy’s Grid Integration Service organization, you will support installation, commissioning, and service activities for power quality and grid integration systems across North America. This is an office‑based role focused on providing administrative and phone support to field service teams and customers, with an emphasis on responsive troubleshooting and coordination in time‑sensitive situations. You will work across hardware, software, networking, and control systems to support services tied to technologies such as Series Capacitors, Static VAR Compensators, STATCOM, substations, synchronous condensers, and HVDC converter stations. The role involves close coordination with commissioning teams, engineers, project managers, suppliers, and customers to help keep critical grid assets operating reliably. You will also contribute to system knowledge transfer by supporting internal training efforts and helping evolve service processes through continuous improvement initiatives. Your work supports the safe, stable, and efficient operation of grid infrastructure that underpins power quality and system reliability.

HOW YOU’LL MAKE AN IMPACT

• Support service activities to meet customer requirements related to power quality systems, including hardware, software, networking, and control
• Serve as primary support for service teams and customers, including phone triage and coordinated intake of service needs
• Provide remote troubleshooting using system documentation and technical references
• Support local functional acceptance testing and general service coordination activities
• Assist with system‑focused training for internal junior engineers and customers
• Collaborate with peers, engineering teams, project managers, suppliers, and customers to support service delivery
• Contribute to internal process improvement and service execution enhancements
• Support Grid Integration service coordination for FACTS and HVDC applications
• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

YOUR BACKGROUND

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States.
• Bachelor’s degree in engineering preferred (Electrical Engineering, Power Systems, automatic control theory, software engineering, or similar), or a combination of education and experience working with electrical systems in the utility industry
• Experience working with computer‑based control systems
• Knowledge of substation products, equipment, and engineering practices
• Knowledge of electrical safety measures, safety regulations, compliance, and electrical standards such as ANSI, CSA, and IEC
• Familiarity with power electronics technologies such as SVC, Series Capacitors, or HVDC is a plus
• Precise, organized, flexible, and able to work autonomously in time‑critical and high‑pressure scenarios, with clear communication and availability for occasional travel

MORE ABOUT US

In this role, you’ll gain exposure to complex grid integration service work while collaborating with experienced professionals across engineering, project delivery, and customer operations.

• Opportunities to work on innovative technologies that shape the future of energy, including power quality and grid integration systems
• A collaborative environment with experienced professionals across commissioning, service, engineering, project management, and suppliers
• Exposure to large‑scale grid infrastructure projects supporting reliability and modernization
• A role that supports professional growth through hands‑on technical service experience and cross‑functional collaboration

Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities