Service Engineer

IBA Proton Therapy; New Jersey; On-site; USD 70,000 - 110,000; Full time

Job summary

IBA Proton Therapy in New Jersey seeks an experienced technician to operate and maintain the Proton Therapy System (PTS). You will troubleshoot hardware and software issues, perform preventative maintenance, conduct inspections, and communicate status to leadership.

You will support testing, participate in unit/integration validation activities, train technicians, and work rotating shifts with occasional weekends. Travel ~10% and strict QA/security compliance are required.

Qualifications

• Responsible for operating and maintaining the Proton Therapy System (PTS) and troubleshooting hardware/software.
• Perform routine preventative maintenance, system inspections, and QA/documentation per customer/site requirements.
• Support unit testing, integration testing, validation testing, and other site-related activities as defined by Site Leadership.
• Train and mentor Technicians and new colleagues; adapt to rotating shifts and occasional weekends.

Responsibilities

• Operate and maintain the Proton Therapy System (PTS) and troubleshoot electrical, mechanical, and software issues.
• Perform routine preventative maintenance and system upgrades as needed.
• Conduct inspections and report system status to leadership and stakeholders.
• Support hardware/software testing and participate in testing/validation activities.

Skills

Electrical

Mechanical

Software systems

Linux

Siemens Step 7

SAP

CMMS

Service Max

LEAN maintenance

Education

B.S. in Engineering or 7+ years related experience (associated degree)

Tools

CMMS

LINUX

Siemens Step 7

SAP

Service Max

Job description

Life at IBA

At IBA, we’re not just building technology - we’re shaping the future of cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives.

For almost 40 years, we’ve been at the forefront of innovation, developing cutting-edge equipment and software for diagnostics, cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe.

Our expertise spans four dynamic business lines:

• Proton Therapy – delivering next-generation precision treatment
• Radiopharmaceuticals – supporting oncology care with premium services and equipment
• Dosimetry – ensuring safety and quality in medical equipment
• Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life-changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Mission

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS), troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections, and communicating the system’s status to leadership and other stakeholders, support hardware and software testing, and be involved in unit testing, integration testing, validation testing, and other site-related activities that allow IBA to deliver on our mission.

Challenges we trust you with

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but not belimited to: Quality Assurance, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including but not limited to routine preventative maintenance, system upgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBA employees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by Site Leadership.
• Maintain adequate records as defined by the customer and Site Leadership in accordance with company QA and FDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validation testing and other various site related activities as the Site Leadership defines them.
• Train and mentor Technicians and new colleagues.
• Perform other related duties as required and assigned.
• The incumbent will pass the Board written and verbal exams within the initial 12 months in the role.

What We Value

You have:

• B.S. in Engineering, Physics or other applicable field, or an Associate’s degree with 7+ years of relevant work experience.
• 3+ years' experience in electrical/mechanical/software system repair, troubleshooting, maintenanceof large integrated systems.
• Candidate should have experience in several of the following: Software systems, Network administration, Cyclotrons, Electronics, Mechanical Systems, Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s (Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, High Voltage Equipment, Power Supplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with - Microsoft products such as Excel, Word, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations is a plus.
• Detailed knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you are also:

• Customer oriented.
• A team player with strong interpersonal and collaboration skills.
• Driven, proactive, intellectually curious, resourceful and a hands-on person.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.
• A flexible person, willing to work in rotating shift schedules, and occasional weekends.
• Works well under pressure and deadlines.

Travel

• Travel occasionally, as necessary for training (+/- 2 weeks) and/or meeting events (approximately 10%).

Physical Demands of the role

• Rotating shift work in 4-week intervals. 4 weeks mornings, 4 weeks afternoons, 2 weeks 10AM-630PM.
• Good manual dexterity to work with tools.
• Ability to hear and speak clearly and be able to work on a computer and on video calls.
• Ability to work in confined spaces, go up and down ladders and stairs, and safely work at heights with a safety harness with a 300-pound weight limitation, etc.
• Work with hazardous materials, high voltage, and pressurized gases.
• Occupational exposure to radiation, live electrical work, handling hazardous materials, and other occupational hazards pertaining to the maintenance of the Proton Therapy equipment. IBA require staff monitoring to measure your exposure levels. IBA has an Environmental Health and Safety program in place to monitor radiation exposure tracking internal limits to ensure compliance with applicable radiation laws.
• Special inoculation and immunization requirements are a condition of employment for working in a health care setting. You may be required to obtain appropriate immunization against communicable diseases, which may include hepatitis B, tuberculosis, influenza, measles, mumps, rubella, pertussis, varicella, and COVID-19 vaccination, as required by customers. However, IBA will consider accommodations for disabilities and religious-based reasons. Some sites have more or less stringent requirements than others.
• Ability to access and navigate each department at the customer’s facility.
• Ability to lift or move >50 pounds repeatedly.
• Ability to sit and