Service Engineer

IBA Worldwide; Irving (TX); On-site; USD 63,900 - 90,000; Full time

Benefits offered by this job

Basic Life Insurance

401(k) Plan match

PTO and Parental Leave

Tuition Reimbursement Program

Job summary

IBA Worldwide in Irving, Texas, is seeking a skilled professional for maintaining and operating the Proton Therapy System (PTS). Responsibilities include troubleshooting and preventive maintenance, supporting clinical operations, and ensuring compliance with regulations. The ideal candidate holds a B.S. in Engineering or Physics with 3+ years of relevant experience. Compensation ranges from $63,900 to $90,000 annually, including comprehensive benefits and a performance-based bonus structure.

Qualifications

• Minimum of 3+ years’ experience in electrical/mechanical system maintenance.
• Hands-on repair and troubleshooting of large integrated systems is essential.
• Familiarity with Cyclotrons, X-Ray Systems, and Proton Therapy Systems preferred.

Responsibilities

• Maintain and deploy the Proton Therapy System (PTS) for customer needs.
• Perform routine preventative maintenance and system inspections.
• Communicate system status effectively to leadership and staff.

Skills

Electrical system repair

Mechanical system repair

Troubleshooting

Customer service orientation

Communication skills

Education

B.S. in Engineering or Physics

High School diploma or Associate’s Degree with 3+ years of relevant experience

Tools

MS Suite (Excel, Word, PowerPoint)

LINUX systems

SAP

Siemens Step 7

Job description

Responsible for operating and maintaining the equipment that is essential to the Proton Therapy System (PTS),troubleshooting equipment issues, performing routine preventative maintenance, conducting system inspections,and communicating the system's status to leadership and other stakeholders, support hardware and softwaretesting, and be involved in all phases of PTS maintenance, including unit testing, integration testing, validationtesting, and other site-related activities, which affect global operations.

Challenges we trust you with

• Maintain and deploy the Proton Therapy System (PTS) for various customer needs, which will include but notbe limited to: QA, Development, Software/Hardware Testing, Troubleshooting, and Experimentation.
• Troubleshoot PTS equipment including electrical, mechanical, and software problems.
• Perform maintenance of the PTS including but not limited to routine preventative maintenance, systemupgrades, and corrective maintenance as necessary.
• Perform system inspections and clearly communicate the status of the system to leadership as well as to IBAemployees.
• Provide support to PTS Hardware and Software testing.
• Support daily clinical operations for the customer clinical staff as defined by the Site Manager and SiteTechnical Leader (STL) in accordance with site policies.
• Maintain adequate records as defined by the customer and Site Manager in accordance with company QA andFDA regulations.
• Support the PTS in all phases, which will include but not be limited to unit testing, integration testing, validationtesting and other various site related activities as the Site Manager and STL defines them.
• Coach and support new hires and peers in a career progression path.
• Perform other related duties as required and assigned.

What we value

You have:

• B.S. in Engineering, Physics or other applicable field, or a High School diploma or Associate’s Degree with 3+years of relevant work experience, such as hands-on electrical, mechanical system repair, troubleshooting,maintenance of large integrated systems.
• 3+ years' experience in electrical/mechanical system repair, troubleshooting, maintenance of large integratedsystems.
• Candidate should have experience in several of the following: Cyclotrons, Electronics, Mechanical Systems,Software Analysis, X-Ray Systems, Positioning Equipment, Cooling Systems, Vacuum Systems, PLC’s(Siemens), Regulation Loops, Drivers, Sensors, Electric Motors, Radars, High Voltage Equipment, PowerSupplies, Proton Therapy Systems, etc.
• Solid general knowledge of/experience with - MS Suite: Excel, Word, Access, Outlook, Teams, etc.
• Knowledge of local EHS (Environment, Health, and Safety) regulations.
• Basic knowledge of LINUX systems, SAP, Siemens Step 7, and Service Max is a plus.
• Experience in LEAN maintenance and Computerized Maintenance Management Systems (CMMS) is a plus.

And you also are:

• Mission oriented, driven by what is possible to protect, enhance and save the lives of the patient we serve.
• Customer service oriented, with a solution-oriented mindset (listen and seeks to understand).
• A team player with strong interpersonal skills and the ability to collegially collaborate across teams.
• Thoughtful, driven, proactive, and hands-on individual.
• Able to follow rules, regulations, and be able to deliver on strict deadlines.
• Willing to travel during the training period (+/- 2 months), and as needed for career development and additionalspecialized training.
• A flexible person, willing to work in rotating shift work, and occasional weekends.

Compensation and Benefits

The approximate annual base salary range for this position is provided below. Within this range, individual compensation is influenced by various factors such as location, job-specific skills, work experience, and relevanteducation or training. This role may also qualify for discretionary bonuses, profit sharing, commissions, andbenefits.

Approximate Range
$63,900 – 90,000 USD

Foundational Benefits paid for 100% by IBA

• Basic Life insurance (1x annual pay)
• Accidental Death & Dismemberment Insurance (1x annual pay)
• Short Term Disability (80% of pay)
• Long Term Disability (60% of pay)
• Medical Insurance premium subsidy for each of the 3 available options
• Wellness Program cash incentives (up to $500/year)
• Annual contribution to Health Savings or Health Reimbursement Accounts
• Dental Insurance premium subsidy
• Vision Insurance premium subsidy
• 4% 401(k) Plan match
• Profit Sharing Plan
• 10 weeks 100% paid Parental Leave (Mothers and Fathers)
• 7 personal days annually
• 10 days of PTO in first year
• Emergency Travel Services
• Employee Assistance Plan
• Tuition Reimbursement Program
• Professional growth education programs
• Above and Beyond Reward Program
• Job referral rewards

Additional benefits available

• Voluntary Life Insurance
• Voluntary Spousal Life Insurance
• Pre-paid Legal Services
• Health Savings Account
• Health Care Flexible Spending Account
• Dependent Care Flexible Spending Account

The job will take place in IBA's site in Irving, TX.

At IBA, we do not discriminate based on race, color, national origin, ancestry, citizenship status, protected veteran status, religion, physical or mental disability, marital status, sex, sexual orientation, gender identity or expression, age, or any other basis protected by law, ordinance, or regulation.