Service Engineer

Saft America, Inc.; Jacksonville (FL); On-site; USD 120,000 - 160,000; Full time

Job summary

Saft America, Inc. is seeking an ESS Service Engineer to support the Operations & Maintenance of installed ESS projects in Jacksonville, FL. The role ensures readiness for transition to LTSA and closes out engineering actions and punchlists after project delivery.

You will collaborate with Saft technicians, service managers, and authorized agents during LTSA and O&M periods. The position requires expertise in DC/AC coupled ESS, system integration, and ESS controller design, with emphasis on

Qualifications

• Bachelor's degree in engineering field.
• 8+ years of experience in systems/electrical engineering.
• Knowledge of power and battery systems and controls.

Responsibilities

• Validate project documentation with the engineering team.
• Troubleshoot, diagnose, and perform root cause analysis with customers/subcontractors.
• Understand BESS, PCS, PMS, and SCADA interfaces; review diagrams.
• Review BESS integration specs post-transition to O&M and augment as needed.
• Develop work instructions for Saft personnel and subcontractors.
• Support bids with technical input and feedback to improve processes.
• Submit JIRA tickets for analysis and product improvement.
• Coordinate annual performance tests and generate test reports.
• Provide safety-focused engineering support and lead RCA.
• Comply with NFPA 855, UL9540/UL9540A/UL1973/UL1642/UL1741SA and other codes.

Skills

Systems Engineering

Electrical Engineering

Power Systems

Battery Systems

Education

Bachelor's Degree in engineering

Tools

SCADA

Job description

All About You

The ESS Service Engineer reports to the Service Team Manager and is tasked with supporting the Operations and Maintenance (O&M) of installed ESS projects. During project execution, the ESS Service Engineer is reponsible for ensuring the project is readying for transition to Long Term Service Agreement (LTSA). The ESS Service Engineer supports closing out the list of engineering actions and punchlist items after delivery of the project. The ESS Services Engineer also provides support to Saft technicians, Saft Service Managers, and Saft Authorized Agents (SAA) throughout the LTSA period and O&M phase. The ESS Service Engineer is expected to have experience in optimization of DC and AC coupled Battery Energy Storage System (ESS), System integration, and ESS controller design.

Requirements

• Bachelor's Degree in engineering area of study
• Minimum 8 years professional experience with Systems and/or Electrical Engineering
• Knowledge in power systems, battery systems and controls
• Business understanding in electricity, power generation, energy

Responsibilities

• Validates project documentation with project engineering team. Reviews and familiar with design specifications, block diagrams, system interfaces, and other applicable documentation during the course of his/her duties to faciliate the highest level of support can be provided to the customer and the services team.
• Provides expertise and technical interface with customer/subcontractor for supporting troubleshooting, diagnosis, and root cause analysis of all issues that arise during operations
• Understands the interfaces of the BESS, PCS, PPC/SCADA, and PMS. Interprets single line diagrams, schematics, and validates switching procedures
• Familiar with project specific requirements and customer specifications. Reviews and validates specifications, design, qualification and certification of BESS integration (Battery + PCS/MVPS + PMS) projects after transition to O&M and to include augmentation if necessary. Understands system level development of power systems, power conversion systems, and plant management/SCADA systems. Familiar with industry standards for integrating battery systems with power conversion and controls systems.
• Defines and implements action plans and creates work instructions for Saft technicians, customers, and Saft Authorized Agents including subcontractors to perform work onsite.
• Provides support to the bid and proposal teams for technical questions that arise during the bid phase. Provide feedback concerning projects in operations to the bids and proposals team to help improve the bidding process.
• Applies technical policies, best engineering practices, and lessons learned and shares them within the engineering, services, and product teams. Submits JIRA tickets for analysis and product improvement
• Coordinates annual performance tests and generates test reports to provide to the customer.
• Provides engineering support emphasizing safety and customer satisfaction. Develops technical service bulletins and leads RCA.
• Understands NFPA 855, UL9540, UL9540A, UL1973, UL1642, UL1741SA and/or other applicable codes and standards.

What We Offer

Whether you are just getting started or are an experienced professional, we offer a robust total rewards package to include generous compensation based on market standards, healthcare, wellness, adoption assistance, discounted stock purchase, career development and recognition programs. Some of our superior benefits include parental (maternal and paternal) leave, 401K retirement contribution match at 7%, educational assistance (tuition reimbursement), Short-term Disability (STD), paid holidays, paid vacation, and paid employee referral award.

We appreciate diverse skills/experience and yours could add immense value to our team. Our customers have varied backgrounds and so do our employees. If you are excited about leaving your footprint on our technical customer‑centric solutions while increasing sales, we would love to hear from you.

We are proud to be an equal opportunity employer committed to providing employment opportunities regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, and genetic information. If you require an accommodation to complete the application or interview process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

About Us

Saft is a global battery company like no other. Thanks to our historical expertise, combined with our unique industrial approach, we have a leading position in meeting the demands of our customers. Our batteries and battery systems make a difference for all the market sectors they serve.

Established in 19 countries and supported by our 17 production sites, Saft has more than 4,300 employees across the planet and have been manufacturing batteries for more than 100 years. Since 2016, Saft is a wholly owned subsidiary of TotalEnergies, a global integrated energy company that produces and markets energies: oil and biofuels, natural gas and green gases, renewables, and electricity.

Their 100,000 employees are committed to provide as many people as possible with energy that is more reliable, more affordable, and more sustainable. Active in about 120 countries, TotalEnergies places sustainability at the heart of its strategy, its projects and its operation. We are a broad energy company that produces and markets energies on a global scale: oil and biofuels, natural gas and green gases, renewables and electricity.

Salary Range

USD $0.00 - USD $0.00 /Yr.