Service Engineer

Alfa AI; Indianapolis (IN); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k plan

PTO

Job summary

ZefSci is seeking a Service Engineer to serve as the technical expert for analytical instruments in client laboratories. You will install, maintain, troubleshoot, and repair complex LC-MS systems, ensuring peak instrument performance across customer sites.

Join a team that partners with scientists to maximize productivity and minimize downtime, with ongoing training and opportunities to advance in a growing diagnostics field.

Qualifications

• 5+ years of field service or related analytical instrumentation experience.
• Hands on experience with SCIEX equipment, ideally more recent SCIEX product lines.
• Hands on experience with Shimadzu LC systems.
• Strong understanding of LC-MS systems, components, and troubleshooting.
• Ability and willingness to travel extensively, including overnight travel.

Responsibilities

• Support SCIEX LC MS systems, with a focus on more recent SCIEX product lines.
• Support Shimadzu LC platforms, including maintenance, troubleshooting, and repair.
• Diagnose issues quickly, resolve them effectively, and optimize system performance.
• Travel extensively throughout the North Central and South Central territory to support client sites.
• Partner directly with scientists and laboratory teams as their technical expert.

Skills

Field service

LC-MS systems

Troubleshooting

Tools

CTC PAL

Waters instruments

Job description

As a Service Engineer at ZefSci, you'll be the technical expert laboratories rely on to keep critical analytical instruments operating at peak performance. Working with advanced chromatography and mass spectrometry systems, you'll deliver installation, maintenance, troubleshooting, and repair services that directly support scientific research and laboratory productivity.

About ZefSci

Since 2005, ZefSci has been a trusted provider of multivendor LCMS service and support, delivering specialized engineering expertise across chromatography, mass spectrometry, and analytical instrumentation platforms. We partner with organizations across pharmaceutical, biotechnology, contract research, and scientific sectors to help ensure their critical laboratory systems perform at their highest level.

At ZefSci, we combine deep technical knowledge with a customer first approach. Our engineers are trusted advisors who work alongside clients to solve complex challenges, maximize instrument performance, and minimize downtime. We are committed to delivering responsive service, practical solutions, and the expertise that helps our customers advance their scientific goals.

What you'll do

• Support SCIEX LC MS systems, with a focus on more recent SCIEX product lines
• Support Shimadzu LC platforms, including maintenance, troubleshooting, and repair
• Diagnose issues quickly, resolve them effectively, and optimize system performanceTravel extensively throughout the North Central and South Central territory to support client sites
• Partner directly with scientists and laboratory teams as their technical expert
• Manage preventive maintenance, documentation, and escalations when needed

Why this role stands out

• High ownership supporting a broad multistate territory
• Extensive technical exposure across customer environments
• Opportunity to work across SCIEX and Shimadzu platforms, with exposure to additional instrumentation
• Ongoing technical training, including Shimadzu LC training
• Direct impact on customer operations and scientific productivity

What you bring

• 5+ years of field service or related analytical instrumentation experience
• Hands on experience with SCIEX equipment, ideally more recent SCIEX product lines
• Hands on experience with Shimadzu LC systems
• Strong understanding of LC MS systems, components, and troubleshooting
• Strong mechanical and technical troubleshooting skills
• CTC PAL system experience is an asset
• Waters equipment experience is an asset
• Ability and willingness to travel extensively, including overnight travel
• Ability to work directly with scientific end users

Compensation

• Full benefits including medical, dental, vision, 401k, and PTO

Join Us

If you are looking for a role where your technical expertise creates real, measurable impact and where your career can grow inside a company that genuinely values engineering depth, this is the place to build it.

ZefSci is an Equal Opportunity Employer committed to building a diverse and inclusive workplace. We welcome applications from all qualified candidates.