Service Engineer

Safran Group; Grand Prairie (TX); Hybrid; USD 132,000 - 145,000; Full time

Job summary

Safran Helicopter Engines USA, Inc. in Grand Prairie, Texas, is seeking a Service Engineer to provide technical support to field representatives and customers for Safran HE engines in service.

You will lead root cause investigations, update maintenance procedures, and analyze health monitoring data to improve reliability and reduce downtime. This full-time role requires an engineering degree and 8+ years of aeronautical experience, with travel up to 15%.

Qualifications

• Requires a bachelor's or foreign equivalent degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related field.
• 8 years of experience in aeronautical maintenance or engineering.
• Experience with Gas Turbine Engines and Helicopter Systems is preferred.
• Proficient with Power BI and MS Office tools (Outlook, Word, Excel, PowerPoint).

Responsibilities

• Provide technical support to Field Representatives and customers for Safran HE engines in service.
• Lead root cause investigations for in-service incidents and produce analytical reports.
• Draft, validate, and authorize technical agreements under design office delegation.
• Analyze Health Monitoring data and engine parameters to troubleshoot faults in-service.
• Drive improvements in engine maintainability and update maintenance procedures to reduce downtime.

Skills

Data analysis

Root cause analysis

Technical support

Engine systems

Education

Bachelor's or foreign equivalent degree in Engineering, Aerospace Engineering, Mechanical Engineering

Tools

Power BI

Microsoft Office

Job description

Service Engineer

Job details

General information

Entity

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazine's "World's Best Companies 2025" ranking.

Safran Helicopter Engines is the world leader in helicopter engines and the only manufacturer exclusively specialized in this market. Operating worldwide, the company employs 6,100 people, serves more than 2,500 customers across 155 countries, and has over 21,500 engines in service.

Reference number

2026-185676

Job details

Domain

Programs / Customer Relations

Job field / Job profile

Customer services and support - Product support engineering

Job title

Service Engineer

Employment type

Permanent

Professional category

Professional, Engineer & Manager

Part time / Full time

Full-time

Job description

EMPLOYER EXTERNAL WEBSITE / CAREERS

Safran Helicopter Engines USA, Inc.

Service Engineer

Job Description:

Service Engineer positions offered by Safran Helicopter Engines USA, Inc. (Grand Prairie, Texas). Provide Technical Support to Field Representatives & Customers for Safran HE engines in service. Maintain visibility on Performance & Reliability of Safran HE engines in service. Deliver expert-level technical support to Field Representatives and customers through phone consultations, email correspondence, and on-site engagements, ensuring timely resolution of complex issues. Draft, validate, and authorize technical agreements under design office delegation, aligning with regulatory standards and engineering best practices. Lead root cause investigations for in-service incidents, producing comprehensive analytical reports that inform corrective actions and enhance operational safety. Drive continuous improvement in engine maintainability, initiating updates to maintenance procedures that optimize performance and reduce downtime. Analyze Health Monitoring data and engine parameters to troubleshoot engine fault codes/issues in-service and/or provide maintenance recommendations as required. Perform advanced data analysis on engine removals and reliability metrics to identify systemic trends, propose actionable solutions, and support fleet-wide reliability enhancements.

Candidate skills & requirements

Minimum Requirements:

Requires a bachelor's or foreign equivalent degree in Engineering, Aerospace Engineering, Mechanical Engineering, or a related field and 8 years of experience in aeronautical maintenance or engineering.

• Working in the field of Gas Turbine Engines and Helicopter Systems
• Analyzing complex engine parameters data to provide engineering recommendations
• Analyzing advanced data analysis on engine removals and reliability metrics to identify systemic trends
• Utilizing Microsoft Office including Outlook, Word, Excel, and PowerPoint; and
• Working with Power BI.
• Experience may be, but need not be, acquired concurrently.
• Position reports to Grand Prairie, TX office. Telecommuting permitted in accordance with company policy, but must live within commuting distance of stated office.
• Must be willing to travel domestically 15%.

The expected salary range for this position is between $131,518 - $145,000 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Annual salary

$131,518 - $145,000 USD

Job location

North America, United States, Texas

City (-ies)

Grand Prairie

Applicant criteria

Minimum education level achieved

Bachelor's Degree

Minimum experience level required

More than 8 years

ITAR Controlled Position: Select "Yes" if role requires U.S. citizenship/permanent residency

Yes