Service Engineer

IBA Proton Therapy

Estero (FL)

On-site

USD 69,000 - 93,000

Full time

12 hours ago

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Benefits offered by this job

Life/AD&D Insurance

Disability Insurance

Medical Premium Subsidies

HSA/HRA contributions

Wellness incentive

401(k) match

Parental Leave

Paid time off

Tuition reimbursement

Emergency travel assistance

Voluntary Life Insurance

Pre-paid Legal

Flexible Spending Accounts

Job summary

IBA Proton Therapy in Estero, Florida, seeks an on-site Engineer to install, operate, and maintain the Proton Therapy System (PTS). You will troubleshoot complex issues, support hardware/software testing, and contribute to system upgrades, working directly with clinical staff to protect, enhance, and save lives.

You will balance technical expertise with patient care, mentor team members, and ensure high availability of critical equipment during clinical operations, with comprehensive training

Qualifications

Hands-on engineer to install, operate and maintain the Proton Therapy System (PTS).
Ability to troubleshoot electrical, mechanical, software and integrated system issues.
Pass Oral Board examinations within the first 12 months of employment.

Responsibilities

Document system symptoms, troubleshooting activities, root cause findings, and corrective actions.
Build trusted relationships with clinical staff as a technical advisor.
Represent the company as the primary technical contact for the customer site.
Perform preventive and corrective maintenance, system upgrades, and inspections.

Skills

Technical service

Customer support

Electrical troubleshooting

Mechanical troubleshooting

Software testing

Effective communication

Mentoring

Client relations

Job description

Life at IBA

At IBA, we’re not just building technology — we’re shaping the future of Cancer care. Headquartered in Belgium and powered by over 2,200 passionate professionals worldwide, our mission is simple yet profound: Protect, Enhance, and Save lives. For almost 40 years, we’ve been at the forefront of innovation, developing cutting‑edge equipment and software for diagnostics, Cancer treatment, and industrial applications. As the global leader in Proton Therapy, we’ve helped treat over 140,000 patients and deployed more than 700 particle accelerators across the globe. Our expertise spans four dynamic business lines:

Proton Therapy – delivering next‑generation precision treatment
Radiopharmaceuticals – supporting oncology care with premium services and equipment
Dosimetry – ensuring safety and quality in medical equipment
Industrial Accelerators – advancing technology for medical and industrial use

Joining IBA means becoming part of a team that dares to push boundaries. We collaborate with the world’s top oncologists, engineers, and scientists to deliver life‑changing solutions. If you’re driven by purpose and eager to make a real impact, you’ll find your place here—where innovation meets meaning.

Ready to give your career a deeper purpose? Join us and help shape the future of healthcare.

Mission

We’re looking for a hands‑on Engineer to install, operate and maintain our cutting‑edge Proton Therapy System (PTS). You’ll troubleshoot issues, perform routine and corrective maintenance, support hardware/software testing, and contribute to system upgrades and inspections. Your work will directly support clinical operations and global system performance.

Challenges we trust you with

Document system symptoms, troubleshooting activities, root cause findings, and corrective actions accurately to improve knowledge sharing and reduce future downtime.
Build trusted relationships with clinical staff by serving as a dependable technical advisor, providing expertise, clear communication, and responsive support throughout the treatment day.
Become an integral member of the local service team by sharing knowledge, supporting teammates during critical situations, maintaining operational flexibility, and contributing to a positive, collaborative work environment.
Represent the company professionally as the primary technical point of contact for the customer site.
Balance technical expertise with empathy and professionalism when supporting clinicians during high‑pressure patient care situations.
Operate, maintain, and optimize the Proton Therapy System throughout all phases of deployment, including QA, EHS, development, testing, validation, and clinical operations.
Troubleshoot complex electrical, mechanical, software, and integrated system issues.
Partner with Engineering and R&D to identify opportunities that improve equipment reliability, serviceability, usability, and overall clinical performance.
Perform preventive maintenance, corrective maintenance, system upgrades, and scheduled inspections.
Communicate system status, risks, and recovery plans clearly and professionally to customers, leadership, and internal support teams.
Support hardware and software testing while minimizing disruption to clinical operations.
Participate in unit, integration, validation, and acceptance testing activities.
Mentor new team members, subcontractors, and field engineers while fostering a culture of continuous learning.
Train customers on the safe, effective, and efficient operation of the Proton Therapy System.
The incumbent must successfully pass the Oral Board examinations within the first 12 months of employment to remain eligible for this role.

And you are also

Passionate about improving patient outcomes through exceptional technical service and customer support.
Customer‑focused with a proactive, solution‑oriented approach to building long‑term relationships.
An exceptional communicator who can translate complex technical issues into clear, confident guidance for clinical users.
A trusted partner who builds credibility through professionalism, responsiveness, and sound technical judgment.

Compensation And Benefits

IBA offers a comprehensive benefits package that reflects our commitment to employee wellbeing and our values as a B Corp. Our plans are designed to support your financial, health, and personal needs—covering you and your family.

Approximate Salary Range: Approx. $68,500 - $92,600

Variable Pay: Profit sharing, time‑based compensation, “above & beyond” award, referral rewards

Core Benefits (100% employer‑paid):