Service Drive Manager - Dallas Chrysler Dodge Jeep Ram

Group1 Automotive, Inc.; Dallas (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Automotive Service Drive Manager to lead their service department. This role requires a strong leader with management experience and excellent customer service skills. You will be responsible for overseeing staff performance, ensuring customer satisfaction, and maintaining operational standards. Join a company that values integrity, teamwork, and professionalism, and offers a supportive work environment with great benefits. If you thrive in a fast-paced, performance-driven atmosphere and are ready to accelerate your career, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• Two or more years of management experience in an automotive service department.
• Ability to work independently and be self-motivated.

Responsibilities

• Manage service drive staff and monitor their performance.
• Ensure customer satisfaction and financial goals are met.
• Handle customer complaints tactfully and promptly.

Skills

Management Experience

Customer Service Skills

Self-Motivation

High-Energy Personality

Ability to Work Independently

Education

High School Diploma or Equivalent

Tools

CDK

Job description

Overview

Dallas Chrysler Dodge Jeep Ram is part of the fast growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SERVICE DRIVE MANAGER to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Manage the service drive staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Understand and comply with federal, state and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

Qualifications

• Two or more years management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• CDK experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based, environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include: background checks, MVR, and drug testing in order to qualify for employment*

Group 1 Automotive is an Equal Employment Opportunity employer.