Service Drive Manager - Dallas Chrysler Dodge Jeep Ram

Group 1 Automotive; Dallas (TX); On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player in automotive retail is seeking a dynamic Automotive Service Drive Manager to lead their service department. In this pivotal role, you will oversee the service drive staff, ensuring exceptional customer service and operational efficiency. With a focus on achieving goals and fostering a positive work environment, you will play a key role in enhancing customer satisfaction and driving business growth. This is an exciting opportunity to join a fast-growing company that values integrity, teamwork, and professional development. If you are passionate about the automotive industry and ready to make a significant impact, we invite you to apply today!

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Plan with Company Match

Paid Time-Off

Employee Stock Purchase Plan

Employee Vehicle Purchase Program

Job Training and Advancement Opportunities

Qualifications

• 2+ years of management experience in an automotive service department.
• Ability to manage a team of 15+ employees preferred.

Responsibilities

• Manage service drive staff and monitor performance.
• Ensure customer satisfaction and meet financial goals.
• Handle customer complaints and maintain good relationships.

Skills

Management Experience

Customer Service Skills

Self-Motivated

Team Leadership

High-Energy Personality

Education

High School Diploma or Equivalent

Tools

CDK

Job description

Overview

Dallas Chrysler Dodge Jeep Ram is part of the fast-growing Group 1 Automotive, a leader in automotive retail. We are looking to add a qualified AUTOMOTIVE SERVICE DRIVE MANAGER to our team. Group 1 is a Fortune 300 company that owns and operates automotive dealerships and collision centers in the United States and United Kingdom. We offer our associates a team environment, great benefits, and ongoing training and support. If you are in alignment with our values of integrity, transparency, professionalism, teamwork, and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail. Apply today or refer a qualified friend.

In addition to competitive pay, we offer our associates the following benefits:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment, with job training and advancement opportunities

Responsibilities

• Manage the service drive staff and monitor their performance.
• Forecast goals and objectives for the department and ensure they are met.
• Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction.
• Maintain daily sales and production records as required by dealership management.
• Ensure that the service department meets all customer satisfaction (CSI) and financial goals.
• Establish and maintain good working relationships with customers to encourage repeat and referral business.
• Handle customer complaints tactfully, promptly, and with concern for the customer.
• Ensure proper repair techniques are being used.
• Schedule training as necessary to properly repair and service vehicles.
• Stay up to date on product changes and new products.
• Understand and comply with federal, state, and local regulations that affect service department operations, such as hazardous waste disposal, OSHA right-to-know, etc.
• Other duties may be assigned by management.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Qualifications

• Two or more years of management experience in an automotive service department.
• Experience managing 15+ employees preferred.
• CDK experience a plus.
• Ability to work independently and be self-motivated.
• A desire to work in a commission, performance-based environment.
• Great attitude with high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• High school diploma or equivalent.
• Valid driver license in the state that you will work and a good driving record.

*All applicants must pass pre-employment testing to include background checks, MVR, and drug testing in order to qualify for employment.*

Group 1 Automotive is an Equal Employment Opportunity employer.